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JeffGeorgeRealtor
Participant
February 6, 2020
Answered

Acrobat DC on ARM (Microsoft Surface Pro X)

  • February 6, 2020
  • 5 replies
  • 50875 views

I'm in serious need of a new Microsoft Surface Pro device. That device will most likely be the top of the line X model as I've been waiting for 3+ yrs for the Book 3.

 

I’ve been trying to do the research to see if Acrobat DC desktop will work on ARM as this is the most important program for me that I use on a daily basis.

 

Can anyone help before I shell out $ 1,800 +??

    This topic has been closed for replies.
    Correct answer ZBalling

    Actually, 64 bit x86_64 emulator is done by Microsoft, you just need to be an insider.

    5 replies

    D
    defaultnost0qd7qm29
    Participant
    August 6, 2021

    Hi, how do I download the Adobe 64 bit x86_64 emulator for the surface pro x. I am part of the windows insider program. 

     

    T
    Test Screen Name
    Legend
    August 6, 2021

    It is not an Adobe emulator. It is a Microsoft tool.

    Very welcome to hear about it, but it's very late and may have killed off the Windows ARM movement by being so late...

    Z
    ZBallingCorrect answer
    Inspiring
    May 14, 2021

    Actually, 64 bit x86_64 emulator is done by Microsoft, you just need to be an insider.

      Jongraphs
      Jongraphs
      Participating Frequently
      May 17, 2021

      How well does it work?

      A
      artur_m_b
      Participant
      March 2, 2021

      I have a surface pro x - running adobe acrobat 9.0 (an old box version); running also Acrobat Reader. BUT while i tried to install adobe acrobat 2021 - a current version - doesnt work, couldnt intall at all

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      May 8, 2021

      ++Edited reply, corrected grammar errors,

       

      There seems to be a known issue when installing Adobe Reader DC and Adobe Acrobat Pro DC in parallel (or same current user account in a system), specially if they are different versions.

       

      These two programs share some of the same libraries which sometimes conflict as soon as  you open one or the other.

       

      In addition, only the uninstaller package knows how to uninstall itself.

       

      Manually uninstalling and reinstalling using the operating system's built-in configuration settings is not the best approach to uninstall / reinstall Adobe programs completely (or correctly).

       

      If that would be your case, It may be possible that the old installer package and some of its libraries are still lingering around.

       

      This means that if you manually uninstall the old Adobe Acrobat version, for example, some traces of this software will remain in folders and subfolders unkown to the user, making it very difficult to perform a clean installation for the newer version.

       

      That said, when you install a new version, that new installation package will run a small routine to detect if other versions of the installation package exist in the system. If it finds a previous version of an installtion package it may throws errors, or like in your case, would not install at all because the small routine tells the that installation package that a current version already exists.

       

      Can you provide a screenshot of any errors that may pop when it doesn't install at all?

       

      To properly remove old traces of these software, I would suggest to uninstall everything you've installed already, and then use the Acrobat Cleaner and Repair tool.

       

      This tool is known for removing old traces of the software and also preparing the system to accept a fresh reinstallation of Acrobat and Reader.

       

       

      T
      Test Screen Name
      Legend
      February 6, 2020

      Warning, the Surface Pro X cannot run 64-bit Windows apps. That locks you out of most high end apps, and most Adobe apps cannot run. Today Acrobat is 32 bit, and would run, but at any time Adobe might change it to 64 bits. Updates are compulsory so you’d have nothing. Can’t recommend this machine at all. Older Surface Pro are fine. 

        D
        defaultldve5ssljtky
        Participant
        November 2, 2020

        I'm just now learning all this - my last Surface Pro X ran Acrobat just fine. But I had to replace it due to a warranty issue and now my new computer won't download Acrobat. This really stinks because I use it all the time. I wish I had known.

          D
          derHeidi
          Participating Frequently
          January 12, 2021

          Meanwhile I have the Acrobat Pro back on my PRO X. It runs and works perfectly. All I had to do was install it through the new Adobe CC Cloud Suite, but through Acrobat Reader (which I signed in with my account). Then it suddenly worked, as before. So the Acrobat Pro runs on ARM 32-bit! 😉

            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            February 6, 2020

            The only Adobe Acrobat version that runs in ARM architechture is the Acrobat Reader mobile app.

             

            Is this is what you're asking?

             

            As of October 2019 Adobe announced that it is trying to bring all CC aps to this Windows 10 environment ( I read this somewhere and I'm not sure if this is accurate).

             

            Keeping in mind that ARM64 is an entire different beast in the universe of 64bit computing, I would say that you're better off with a regular laptop with Win10 with intel or amd processors since Acrobat is still purely an 32bit applications that has been tested to run in 64bit version of MS Windows  that support intel or amd.

             

             

             

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