Acrobat DC opens in macOS Monterey 12.2.1 then hangs.

New Here ,
Feb 23, 2022 Feb 23, 2022

Copy link to clipboard

Copied

I've downloaded/installed the latest version of DC several times with no improvement. What can I do to open pdfs?

Error report sent to Apple:

Date/Time: 2022-02-23 10:54:20.397 -0800
End time: 2022-02-23 11:18:21.808 -0800
OS Version: macOS 12.2.1 (Build 21D62)
Architecture: x86_64h
Report Version: 35
Incident Identifier: 8526ED36-2BEA-4279-ADA1-6444511EAFA7

Data Source: Stackshots
Shared Cache: 0939015D-8308-3E69-B095-BD928F835202 slid base address 0x7ff8004dd000, slide 0x4dd000
Shared Cache: 0722EF94-15FC-3695-9C12-4F6DE9294070 slid base address 0x7ff80e9a3000, slide 0xe9a3000

Command: AdobeReader
Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 21.011.20039 (21.011.20039)
Team ID: JQ525L2MZD
Architecture: x86_64
Parent: launchd [1]
PID: 2284
Time Since Fork: 1444s

Event: hang
Duration: 1441.41s
Duration Sampled: 1.90s (process was unresponsive for 1440 seconds before sampling)
Steps: 19 (100ms sampling interval)

Hardware model: iMac18,3
Active cpus: 4
HW page size: 4096
VM page size: 4096

Time Awake Since Boot: 2701s
Time Since Wake: n/a (machine hasn't slept)

Fan speed: 1202 rpm
Total CPU Time: 2.590s (9.5G cycles, 4.0G instructions, 2.36c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 211.83 GB/957.10 GB, low space threshold 3072 MB

TOPICS
Crash or freeze

Views

242

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2022 Feb 26, 2022

Copy link to clipboard

Copied

I have the same problem

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

With no action on my part, Acrobat DC magically returned to working fine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 07, 2022 Mar 07, 2022

Copy link to clipboard

Copied

I was able to get Acrobat working again by using both the uninstaller and by manually deleting all Acrobat files and reinstalling the software, but now after only a handful of days I am faced with this problem again. Does anyone have a permanent fix ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

Also experiencing glacial execution and frequent hangs with Acrobat DC and MacOS 12.2. Have uninstalled and reinstalled without fixing problem.

Whatever is going on here is also hanging my OS!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2022 Mar 31, 2022

Copy link to clipboard

Copied

LATEST

I am also having this issue. I have reloaded reader and rebooted Mac, it works for a while then hangs again. Would like permanent fix for this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines