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M
MaterMagistra
Participant
November 28, 2016
Question

Acrobat DC Pro for mac

  • November 28, 2016
  • 2 replies
  • 1341 views

Will not install.  OS is Sierra 10.12.1.  I chatted with Adobe before buying and they assured me this would work on 10.12.1.

File downloads, but will not open.  I have a screen shot of portion of error message but don't see how I can attach to this.

This topic has been closed for replies.

2 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 28, 2016

Moving to Installing, Updating, & Subscribing to Acrobat​

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2016

you can attach screenshots/images using:

but first check, Installing Creative Suite on macOS 10.12 (Sierra)

M
MaterMagistraAuthor
Participant
November 28, 2016

I tried the process: I opened Contents > Mac OS > Download Assistant. There

is no "Install". When I clicked on the Download Assistant, I got this error

message: "DownloadAssistant quit unexpectedly", then this popped up in a box:

Last login: Mon Nov 28 12:03:26 on ttys000

123:~ dianeltoler$

/Users/dianeltoler/Desktop/Download_package.app/Contents/MacOS/DownloadAssistant ; exit;

Segmentation fault: 11

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

Diane

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 29, 2016

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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