Acrobat DC Pro hangs when Save As PDF on Mac

Acrobat DC Pro hangs when Save As on my Mac. The problem appeared about a week ago, it had been working well after I installed it a month ago.

"Save" works after I edit a document, but when I select "Save As" then "Save As PDF " window appears and freezes, shows a rotating circle.

"Save As other" and "Export to" options work, the problem is with Save As (PDF).

Thank you for your help.

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Adobe Employee

Hi,

Could you please share a screenshot of the window when Acrobat is hanged for you and the Spinning wheel appears?

Thanks

Ayush Jain

Participant

Thank you for your help.

Adobe Employee

Thanks for the snapshot Mark. Could you please confirm one more thing :

Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?

Regards,

Sandeep Grover

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