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M
mark.ai
Participant
May 16, 2020
Question

Acrobat DC Pro hangs when Save As PDF on Mac

  • May 16, 2020
  • 1 reply
  • 2228 views

Acrobat DC Pro hangs when Save As on my Mac. The problem appeared about a week ago, it had been working well after I installed it a month ago.

"Save" works after I edit a document, but when I select "Save As" then "Save As PDF " window appears and freezes, shows a rotating circle.

"Save As other" and "Export to" options work, the problem is with Save As (PDF).

 

Thank you for your help.

    This topic has been closed for replies.

    1 reply

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    May 18, 2020

    Hi,

     

    Could you please share a screenshot of the window when Acrobat is hanged for you and the Spinning wheel appears?

    Thanks

    Ayush Jain

     

    M
    mark.aiAuthor
    Participant
    May 19, 2020

     

    Thank you for your help.

    M
    mark.aiAuthor
    Participant
    May 24, 2020

    Thanks for the snapshot Mark. Could you please confirm one more thing :

     

    Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?

     

    Regards,

    Sandeep Grover


    Thanks Sandeep!

    I could access Document Cloud from my desktop.

    Then I did the following:

    - crearted a folder in my Desktop AcrobatPro -> Home -> Document clou

    - logged in to Acrobat Document Cloud online, uploaded a few files.

    However, I could not see these uploaded files until I tried to login again from my desktop Acrobat Pro. Clicked on Adobe Account in the desktop app - got to the online login screen, and then to online Document cloud.
    Now I can see the files, and also SaveAs PDF works.

    Looks like my desktop account was disconneted for Adobe online account even though my desktop app was showing that I was connected.

    Could have happened because a few weeks ago I changed my enterprise password to access laptop and other enterprise services, so I got disconnected from my Adobe online account, and my access had not been not renewed until I tried to login again.

     

    Thansk for your help!

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