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I
ivana23288770zg1z
Participant
February 23, 2022
Question

ACROBAT DC SE CIERRA SOLO AL QUERER FIRMAR DIGITALMENTE

  • February 23, 2022
  • 1 reply
  • 6808 views

Lo que sucede es que cuando se coloca la firma digital y se pone aceptar el programa se cierra. Al cerrarse se  crea igual el archivo con la firma digital pero está corrupta. Ya intenté con instalar y desinstalar el programa pero sigue sucediendo. Agradezco la colaboración. 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 23, 2022

    Hi Ivana

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind shairng the steps you are doing to digitaly sign the PDF file?

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

     

    Also try to create a new digital signature and then try to sign the PDF using this new digital signature and check if that works.

     

    What is the version of the Adobe Acrobat DC yo uare using? To check the version go to help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also please go through the help pages listed below:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

    https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

     

    Regards

    Amal

    E
    Esteban25180850k6qy
    Participant
    July 9, 2022

    Hola, cuento con el mismo problema,  se cierra el archivo posteriormente de intentar firmar, cuando procedo a abrirlo nuevamente me encuentro con una firma dañada y ya he probado desinstalando el programa tanto el adobe, como los componentes de las firma y volverlos a instalar y el problema persiste.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 11, 2022

      Hi there

       

      We are sorry to hear that.

       

      have you tried the steps already suggested above? Also, make sure you have the recent version of the Acrobat DC installed. Go to Help > Check for updates and reboot the computer once.

       

      A small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

       

      Regards

      Amal

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