Acrobat DC taking to long to open

Hi Crosby_pm

++ Adding to the discussion

Please update the application to the latest version 20.009.20065 and see if that makes any difference. Go to Help > Check for Updates.

Let us know how it goes

Regards

Amal

crosby_pm,

I am so sorry I took this long to get back to you on this.

As I examined the minidump there's an error message that the your system detected. I am surprised you didn't get this collected in the event log in your Windows 10 nor an error message that should've popped.

It does seems like everything is normal like you mentioned. But I see that you have an antivirus in your screen shots. Is that McAfee?   

Also you're missing two important Adobe Acrobat planned updates since Decembeer 2019.  It also  surprised me to know that your product hasn't performed this automatically.

UNLESS something like a lack of driver updates, OR between the OS running Windows Defender with MacAfee antivirus simultaneously, for example, I don't know how to resolve this issue if I can't get my hands on that computer.

Could it be possible that you've upgraded this system from a prior version of windows running the upgrade on top of the old version, instead of a clean install from scratch?

Would disabling User Access Control (UAC) for the  Acrobat.exe application  improve the lag you're experiencing as the  application loads up for the first time?

So for now, let's take a look at the minidump:

You may reference to the following Micrososft guidance on "dereferenceing objects" How-to: 

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/object-reference-tracing

And have fun with that 😄   ... just messing!  But basically we do  have a "Parameter is incorrect message" that could be many many things at this point.   

So using the info provided in the slide above as a reference, and keeping in mind that Windows 10 is 64 bit while Acrobat.exe is an application in 32bit, I am thinking that applying the missing updates could resolve the issue.

The main reasoning behind this is the unsigned 64bit integrals captured in the crash dump.

It almost seems like whatever is trying to load up the 64bit integer value is misinterpreted and therefore the resulting integer is using the incorrect amount of storage in memory to process an instruction; the application seems to be expecting value as if it was meant for a 64bit signed register or perhaps a 32 bit unsigned register value.

From a computer repair point of view, these are the areas that I would troubleshoot or check:

• check for macros running in the background (Trust Manager Preferences, Security Enhanced settings, embedded files in the PDF, attachments, etc.)
• antivirus - disable and see if any difference when atring up Acrobat
• missing updates - manually apply the missing updates from here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
• increase swap space or virtual memory
• Disbale User Access Control 
• Disable Data Execution Prevention
• Disable Acrobat PDF Maker add-on in browser and MS Office applications
• Test these troubleshooting tips with the computer NOT connected to the Internet
• check the memory sticks - Physically inspects the RAM and even replace the memory stick(s) for other known-good  RAM to see if this problem only appears with the cuyrrent RAM

Last, let's try some old school DOS shell scripting.

Close Acrobat and open up browser windows , listen to music in Youtube, download files from a website, etc.  Do everything that you would normally do in your computer as you perform that batch job below.

Open the command prompt (CMD.exe) and run this line:

for /f %i in ('START ACROBAT.EXE') do START /HIGH %i

Post back and let me know if you notice how fast Acrobat opens up or not when invoked through the command prompt versus double clicking on a PDF file.

Hi Crosby

We are sorry for the trouble and the delay in response

If the issue still persists, please try to turn off the security for testing. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Enhanced Security > Turn off the protected Mode and Uncheck the Enhanced Security > Click OK and rboot the application anfd check.
Note: Please trurn on the security after testing

If it still doesn't work, create a new test user profile with full admin rights and try using the application there and check

Let us know how it goes. 

Regards

Amal

Try to untick those settings, especially if your bandwidth is low

Hi,

Here's an idea, go to Edit, Preferences --->>> General--->>>Basic Tools--->> untick "Enable PDF thumbnail previews in Windows Explorer".

Scroll down to the bottom of that page and see the "Application Startup" section.

Untick "Check 2D graphics accelerator" if it is selected.

This setting is sometimes known for delaying the first time startup of Acrobat.

Also, go to Trust Manager, see the section " Internet Access from PDF files outside the web browser". Click on "Change Settings" --->> Manage Internet Access--->>> select and tick  "Block PDF files' access to all websites".

Also, below that section, Untick the "Load trusted certificates from Adobe AATL and EUTL servers.

Click on Update Now To update these lists manually.

Go also to "Updater" and untick "Automatically install updates". Instead you can go to Help--->>> Check for Updates..." to manually apply updatesbinstead of having this service continuously running in the background.

Also, try Accessibility preferences--->>> Other Accessibility Options, and untick "Enable assistive technology support" if it is enabled.

Last, goto Adobe Online Services preferences--->>> Sync Settings--->> untick " Sync preferences accross devices and document services".