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Acrobat DC using huge amounts of memory while doing nothing

Advisor ,
Aug 13, 2019 Aug 13, 2019

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What is wrong with Acrobat?!? It is using a huge chunk of memory while doing nothing. I work on one or two files and all of a sudden Acrobat exhibits behavior of memory leak. Brings everything to a grinding standstill on my Mac workstation. I end up having to force quite to do anything. This has become a real issue.

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LEGEND ,
Aug 13, 2019 Aug 13, 2019

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How much memory, exactly? What version of Acrobat DC (not "latest" please).

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Advisor ,
Aug 14, 2019 Aug 14, 2019

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Acrobat Pro DC the most current Creative Cloud has.

Version 2019.012.20036

Notice it says 36.03 Gigs

This occurs not when I have some monstrously large file open, but when the program is idle. After a certain time the program will become non-responsive and have to be force quit.

Screen Shot 2019-08-14 at 12.56.28 PM.jpg

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LEGEND ,
Aug 14, 2019 Aug 14, 2019

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That's certainly excessive. It's very rare Acrobat gets over a gigabyte. Do you have any third party plug-ins installed? If so, try disabling them and see if it gets better.

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Advisor ,
Aug 14, 2019 Aug 14, 2019

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Pitstop is installed. I will disable and see what happens.

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Advisor ,
Aug 16, 2019 Aug 16, 2019

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Disabled the plug-ins and still the issue persists.

To resolve I had to do a clean uninstall (The adobe CC Desktop was incapable of actually uninstalling Acrobat) using AdobeAcroCleanerTool from a third party site. Thanks Adobe. Then did a clean install and all seems to be working now. 

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LEGEND ,
Aug 16, 2019 Aug 16, 2019

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Eek! From a third party site? I'd recommend wiping your system clean and starting again, that's the fastest way to get malware.

Adobe have such a tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs but what you downloaded could have had hidden "extras".

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