Acrobat DC won't let me save PDF

Question

When trying to save a PDF, whether is from an email attachment or one I've been working on from my computer, I get a message that reads "the file may be read only, or another user may have it open. Please save the document with another name or in a different file folder". I've been working with DC since 2015 and this just started happening around May 23rd, 2018. I work out of OneDrive and have tried different solutions mentioned in other forums, such as, not having the preview pane selected in Windows Explorer (the OS is Windows 10 Pro), and under preferences, general, I have deselected "show online storage when opening files".

I've uninstalled and install the program to no avail. I travel a lot and I need to work off the cloud. Needless to say this is very frustrating, please help.

Meenakshi Negi · Accepted Answer

Hi Fernandol,

Sorry for the delay in response.

Please try the troubleshooting steps provided in this thread Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name… with the similar issue

Check if that helps.

Make sure that the application is updated to the latest version. Go to Help > Check for updates.

Check if there is any security added to the document.

Open PDF in the application and go to File > Properties > Security.

Do you experience this issue with a particular PDF?

Check if you get the same message with other files?

Let us know if you need any help.

Regards,

Meenakshi

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