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A
alexb22777375
Participant
June 15, 2017
Question

Acrobat DC,X, and XI Freezing when combining pdfs together

  • June 15, 2017
  • 2 replies
  • 1868 views

As that title states my computer keeps freezing when combining files in all 3 of these versions of adobe.

Have tried multiple reinstall, install repairs, and also changing versions of adobe.

Only this computer is having the issue and can happen when combining 20 documents or 50 documents, seems to be random.

Also this issue doesn't happen every time either, i could combine 30 pdfs together and then do another 30 pdf file combine and it would freeze.

Any suggestions on how i can resolve my issue?

Windows 7

16GB ram

Core i5 2.5 GHz

Office 2010/2013 both installed at differnt times.

This topic has been closed for replies.

2 replies

try67
Community Expert
try67Community Expert
Community Expert
June 18, 2017

Do you have three different versions of Acrobat installed on the same computer?

A
alexb22777375Author
Participant
June 19, 2017

no i do not, when changing to differnt versions i fully uninstalled the previous

Works1
Works1
Participating Frequently
June 20, 2017

Has anyone got a fix for this besides the cleaner tool? Or has the cleaner tool been working?

I have a user with the same problem, that just started yesterday - uninstalling/reinstalling Acrobat DC or running a repair on DC has not fixed it. I can't use the cleaner tool, as it is for standalone versions of DC and we have an Enterprise install. If the user converts Word 2016 files (.docx) to PDFs first, then she can combine the PDFs ok, but that's just a workaround. Help!

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
June 15, 2017

The fact that three different versions of Acrobat are showing the same problem potentially points to something outside of the individual Acrobat installation as the source of the problem. Here are the things I would try:

1. Run a virus scan on your system

2. When a simple re-install does not fix a problem, it's time to use Adobe's "Cleaner" tool to wipe the system clean in regards to any traces of Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

If this still does not fix the problem, I would get in touch with Adobe's support regarding the problems with Acrobat DC: http://helpx.adobe.com/contact.html (don't use any of the "Forum" options, otherwise you will end up here again)

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