Acrobat dialogue box loading forever

[Matthew28778184ekcl]

When I launch Acrobat after a few seconds a dialogue box pops up but does not load and prevents the app being used. I have found some other posts about this app but nothing has worked. I have renamed the preferences folder and moved it. I have reinstalled, I have rebooted, I have uninstalled creative cloud and relaunched but to no avail. What should I do?

[Amal.]

Hi @Matt33038514zi1p 

Hope you are doing well and thanks for reaching out.

This is a known issue and being worked on by our engineering team. The fix will be available in the upcoming future release.

Thanks for your time and patience

~Amal

[Amal.]

Hi @Matt33038514zi1p 

Hope you are doing well and thanks for reaching out.

This is a known issue and being worked on by our engineering team. The fix will be available in the upcoming future release.

Thanks for your time and patience

~Amal