Acrobat Distiller has stopped working
Hello,
I only see non-recent posts of this issue, and those posts were not helpful in resolving my issue.
We started receiving this issue (as well as others) with the January update. The below happens when I save as PDF.
Windows Server 2012 R2
Problem signature:
Problem Event Name: BEX
Application Name: acrodist.exe
Application Version: 21.11.20039.0
Application Timestamp: 61c5f2f8
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.14393.2990
Fault Module Timestamp: 5caeb859
Exception Offset: 000884cb
Exception Code: c0000409
Exception Data: 00000007
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 6f93
Additional Information 2: 6f93518d4fcb75a62897a12d9b77481b
Additional Information 3: 3c68
Additional Information 4: 3c6874387e483350e8dcfa4428997eeb
And this is the Event Viewer text:
Log Name: Application
Source: Application Error
Date: 1/20/2022 12:55:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TowleApp.FAS-Towle.local
Description:
Faulting application name: acrodist.exe, version: 21.11.20039.0, time stamp: 0x61c5f2f8
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb859
Exception code: 0xc0000409
Fault offset: 0x000884cb
Faulting process id: 0x866c
Faulting application start time: 0x01d80e26d9869815
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrodist.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: 18169240-7a1a-11ec-816e-0050569d16c2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-20T17:55:04.000000000Z" />
<EventRecordID>1451609</EventRecordID>
<Channel>Application</Channel>
<Computer>TowleApp.FAS-Towle.local</Computer>
<Security />
</System>
<EventData>
<Data>acrodist.exe</Data>
<Data>21.11.20039.0</Data>
<Data>61c5f2f8</Data>
<Data>ucrtbase.DLL</Data>
<Data>10.0.14393.2990</Data>
<Data>5caeb859</Data>
<Data>c0000409</Data>
<Data>000884cb</Data>
<Data>866c</Data>
<Data>01d80e26d9869815</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrodist.exe</Data>
<Data>C:\Windows\SYSTEM32\ucrtbase.DLL</Data>
<Data>18169240-7a1a-11ec-816e-0050569d16c2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
