acrobat does not allow connection to

[Lperl]

Need help with this error message please.  Using Win7, saved a Word 2010 table of contents with multiple links to pdf files across internal servers as a PDF.  Also created the word doc w/multiple pdf links as a PDF file using acrobat9 standard and have same problems.   when a user with Adobe Reader 8+ clicks on a pdf link in the PDF table of contents file, they get an error message Acrobat does not allow connection to:   and they cannot open the linked file.  However, I am able to open the files using the same links with both reader and acrobat.   

This worked previously until we upgraded to these versions of software... the error message shows a number of % signs and multiple ////.  However, i can open the fiile but others cannot.

anyone have any ideas or is this a fix that i need to download?  

[AbhigyanModi]

Can you post a screenshot of the error message that others are getting?

[Lperl]

AbhigyanModi wrote:

Can you post a screenshot of the error message that others are getting?

[AbhigyanModi]

The path stated is a relative path - it's relative to the location where the orignial PDF (the PDF with the links) is saved.  Is the user opening PDF on his local machine or is it located on the same server from where you are opening the PDF?

[Lperl]

there are multiple users and the pdfs are located on the server.  I am saving/accessing across the server, the users at that location are actually on that server.. does this make sense?

[Lperl]

the user that created the links and pdfs is on the same server.  i am creating across the server but i don't seem to have the problem; the users on that side have the error when opening some of the files.  ironically it is not all the links; they do get the allow or block on some of the links they click which allow them to open the file when allow. 

[AbhigyanModi]

One thing to do would be to examine the differnece in the links that work vs. not work. Open the PDF in Acrobat, select the link tool and then select the two kind of links (the ones that work vs. not) and see the difference in their properties. Most likley they are different and that difference would probably also exist in the source document that was converted. 

[Lperl]

I viewed the links and they are all pointing to File://fileserver3/gcshare/policy%..................

We had no problem prior to updating win7/office2010/adobe acrobat 9standard/reader 8+

[Lperl]

any othe ideas for this problem?  i am out of options..i checked a few items and the path are all the same.. i can access without any problem but others are unable - get the cannot connect message... yet they can open other pdf links to the same folder...

[MichaelKazlow]

It may be that the server is not listed as one of the trusted sites. See if you can add the server to the trusted sites in Reader on the machines that are having an issue.

[Lperl]

not sure where my previous reply went; however, there are numerous machines at varuious sites that will be accessing this server/folder.  I am not sure if it is a trusted sites issue as the file lists numerous PDF links and some of them open to the respective pdf file and others recieve the mssage.  All the files reside on the same server within the same main folder and within subfolders.  never had the problem before.  the users can open some of the linked files and others the connection msg appears.  I however, am able to open the same links they get the error on.  I am totally baffled by this and have been troubleshooting for weeks now.  I just had acrobat X installed to see if that would help but still problem.  I also saved the word doc (2010) as pdf (which lists the links to the other pdfs) but users still have same problem.  there are approx 75 links within this doc and I truly hope we don't have to relink everything..