Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Acrobat does not open file when double clicking

Participant ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

this is an intermittent problem on mu Mac Pro. The file can be on the desktop, dock or in the finder. After start up, close Acrobat and then reopen and it fixes. This  is a. real pain.

 

Regards

Ron

TOPICS
Standards and accessibility

Views

296

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 27, 2021 May 27, 2021
Hi Ron Hope you are doing well and sorry for the trouble. As described Acrobat does not open file when double clicking. Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and  reboot the computer once. If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082...

Likes

Translate

Translate
Adobe Employee ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

Hi Ron

 

Hope you are doing well and sorry for the trouble. As described Acrobat does not open file when double clicking.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and  reboot the computer once.

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

Hi Amal

 
Its OK now. I had version 2020.013.20064. 
Cretive Cloud said this was up to date but I was unsure given the black icon. I check3ed for update in the app as you suggestede and sure enough, there was 2021.001.20155.
 
Can’t think why Creative Cloud said it was Up to date.
 
Thanks very much for your help

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

We are happy to hear that.

 

Feel free to contact us for ny assistance in the future.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines