ACROBAT DOES NOT RECOGNIZE MY LICENSE

Question

BOUGHT THE MONTHLY PLAN BUT THE APPLICATION DOES NOT RECOGNIZE IT, AND SO I CANNOT EDIT OR MANIPULATE PDF FILES.

I TRY TO ACCESS MY CREATIVE CLOUD PROFILE BUT ONLY GET ERROR MESSAGES: "NOT ABLE TO UPLOAD YOUR PLANS", "SOMETHING IS WRONG, COME BACK LATER".

ALREADY RUN ALL FIXING SUGGESTIONS BY ADOBE BUT WITH NO SUCCESS. SHOULD I THEN CANCEL THE PLAN/SIGNATURE?

I AM USING FROM BRAZIL.

APPRECIATE YOUR SUPPORT.

S_S · Answer

Hope you are doing well. Sorry for the trouble, and the delayed response.

We were experiencing issues with the server during the time you posted the query.

Would you mind letting us know if it worked for you or if you still experience the issue?

If yes, please share updated screenshots of the error, and we will get this checked with the team.

-Souvik

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