Acrobat: Error Message: No Dictionary Found, Installation May Be Incorrect

[AALEXX]

Hallo.

Seit letzter Woche habe ich plötzlich folgende Fehlermeldung in Acrobat, wenn ich z.B. Kommentare schreiben möchte:

Fehlermeldung: Kein Wörterbuch gefunden, möglicherweise ist die Installation fehlerhaft

Das Program läuft seit Jahren stabil. Ich habe auch nicht neues installiert oder dergleichen. Kann ein update fehlerhaft sein?

Was kann ich tun?

Danke!

Alexander Thomas

[Meenakshi Negi]

Hi Alexander,

Thank you for reaching out.

As the message says installation may be incorrect, please try to reinstall the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) on the machine.

Restart the machine and then install the application from the following page.

Acrobat Pro DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Acrobat Reader DC: https://get.adobe.com/reader/enterprise/

Let us know how it goes.

Thanks,

Meenakshi

[AALEXX]

Hi Meenakshi,

I have tried it. First, to repair Acrobat and following restart. Did not work.

So I followed your advice. First I deinstalled Acrobat, then I went the cleaning tool over the machine, Then the new installatation with your link.

But it did not help.

There is no dictionary/glossary installed. See attachement.

Any idea?

Thanks! Alex

[AALEXX]

Hi again, Meenakshi!

I had have no other idea so I tried it just again.

First deinstalled Acrobat and Reader.

Second took your cleaning tool.

Third installed just Acrobat

This time it works. The dictionary is on, everything fine.

Thanks!

Be blessed!

Alex

[AALEXX]

Hi Meenakshi,

it seems crazy. I told you yesterday, that after the second attempt everything was fine, the dictionary was on.

But today, when I started my maschine, it was gone. See attached screenshot. No dictionarys at all.

What is it?

Alexander

[AALEXX]

Hallo!

For Information: I have tried this process again, with the same result.

Deistalled Acrobat

Worked the cleaning tool

Installed Acrobat anew

Everything is fine, dictionary is on.

Next day:

opend Acrobat, dictionary is gone.

It is repeatable.

What is wrong with Acrobat?

Thanks!

[Meenakshi Negi]

Please try to install the dictionary from the following page: https://helpx.adobe.com/in/acrobat/kb/windows-font-packs-32-bit-reader.html.

Check if that works.

Let us know if you experience the same issue.

Thanks,

Meenakshi

[AALEXX]

Dear Meenakshi,

I have tried to do, but received just an error window, see attached. It said, I do not have the current version, I think. But it should be the right version 2022.001.20169, se picture attached.

So I don´t understood what the problem is.

Thanks!

Alex

[Meenakshi Negi]

Please try creating a new user profile on the machine.

Then install the application there and check if you experience the same behavior.

If the issue persists, we may need logs for further investigation.

Let us know how it goes.

Thanks,

Meenakshi

[AALEXX]

no, sorry. I am not able for this.

[AALEXX]

Hi Meenakshi,

for your information: I have tried this process again:

Deistalled Acrobat

Worked the cleaning tool

Installed Acrobat anew

Everything is fine, dictionary is on.

Now it is working for 4 days without problems. The dictionary is still on.

Why is it this time not the same as in 15th july?

Thanks!

Alex