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Participant
February 19, 2021
Question

Acrobat Error when Requesting Signature

  • February 19, 2021
  • 1 reply
  • 8796 views

This error just started to happen and I'm not sure if it was caused by an OS update or Acrobat, but when composing a document to send for signatures I get this message:

 

"An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)"

 

I use this to send contracts out for signatures and never had this issue before. I have tried reinstalling Acrobat as well to no avail. Any tips to get this working again would be welcome! 

 

MacOS Big Sur 11.2.1, Acrobat Pro 2021.001.20138

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1 reply

Legend
February 19, 2021

What is the exact thing you do that triggers this? What do you mean by "composing" in this case? (There are so many choices in Acrobat it can take a long time to figure this out)

Participant
February 20, 2021

I'm selecting "Request Signatures" to set up where a client needs to sign. When I add the signers email address and click "Specify Where to Sign" I get the error message stated above. 

Moman1
Participating Frequently
February 22, 2021

The answer to that problem is to require the signers to be registered with Adobe. Then they will have to login with their credentials in order to review and sign.


Yes margueritek, this would be an alternative but I cannot expect or restrict every of my intended signees  to register with Adobe. Its just not realistic.

Through experimenting however, I have discovered the much easier and secure steps to follow for a secure Signature Request:

  1. Document/file to be sent for signature must have no security options activated before Sending for Signature.  Otherwise the Request for Signature process will indicate "unsupported file ... choose another file".
  2. Once document/file has no security, click on "Send for Signature". In pop-up window click on "More Option" at the the bottom. That will open another window with several options to choose from.
  3. In  "Recipients" box enter recipient email address. In the same box click on "Email" icon and choose "Password" where you have to fill in password. (you have to do this for each recipient).
  4. Beside the "Message" box there is another box "Options" , click on Password Protect and fill in pasword (you can use the same or different password than previous one).
  5. In the "File" box you will see the file name you are sending and have the option to add more.
  6. Click on "Next" at the bottom, where you choose where you want document signed and any other fields you might request. 
  7. Once all your requested fields are indicated, click on "Send". You are done.

Adobe will send intial email to recipent(s) informing him/her/them of signature request.

Nobody without the email password will be able to open/view or sign the document simply by clicking on the "Review and Sign" blue square in the email message or open any attachement.

 

 

 

If you never ask ... you will never know.