Acrobat error

[rui_9873]

Acrobat 您订阅的是简体中文产品版本。请确认您的操作系统、浏览器和软件下载中的语言设置已设为简体中文。 

When opening the software, the error message is as shown in the picture. In China, the computer system, browser, and language settings are all Simplified Chinese.

 

[Tariq Ahmad]

Hi @rui_9873, 

Sorry for the troubled experience, and thank you for reaching out. 

A couple of questions, are your OS and Browser set for Simplified Chinese language? Also, are you based in China? 

Will be waiting for your response. 

~Tariq

[rui_9873]

Hello, I am in China, my system and browser are in simplified Chinese. Many people have the same problem on the Chinese social software Xiaohongshu.

[duoyu_zhang9961]

I also want to know why

[duoyu_zhang9961]

I also want to know why

[wang_0532]

I also encountered the same problem，Please fix this issue as soon as possible, this software is used every day and is included in the subscription fee.

[Hongye_Liu9702]

I also encountered the same problem，Please fix this issue as soon as possible.

[visual_Marvel3563]

I have the same problem,please solve it quickly

[E_fan3432]

I also encountered the same problem

[baikkk]

I also encountered the exact same problem. After opening the PDF file, a pop-up appears, and then the software closes. There are no issues with the settings.

我也遇到了一模一样的问题，设置上都是正确的，这真的很影响工作。

[Tariq Ahmad]

Hi @baikkk, 

Sorry for the troubled experience. I assume you are already aware that this issue is known to us. 

While we are working on the fix, as an interim solution, you can uninstall the latest version and install the March 19, 2025, release builds using the installer posted at: Acrobat Installer

Note: It is important to disable Automatic update installation. 

Steps to disable Auto-updates
1. Launch Acrobat
2. Open Prefrences dialog - Ctrl + K (Win) or Cmd + K (mac) > Preferences > Updater 
3. Uncheck - "Automatically install Updates" 

If the issue, appears again, record the version installed - https://adobe.ly/3PQQ7nE

~Tariq

[precise_Cosmos8711]

你给到的链接已经失效了

[wang_0532]

The link you provided does not allow you to download the version released on March 19, 2025. Please resolve this issue as soon as possible.

[wang_0532]

Once this problem is solved, please inform everyone who encounters this situation in this reply so that they can update to the latest version.

[E_fan3432]

When I open the software, a prompt will appear. Click OK to exit the software. How to disable automatic updates? Even if you click to cancel automatic updates quickly, it will still be checked the next time you log in, and it will not be recorded.

[AnandSri]

Hello @E_fan3432!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the version? Can you share a screenshot of the pop-up window you are getting? If you are able to launch Acrobat, check for any pending updates from the Menu > Help > Check for updates, install the updates, restart the app and the machine, and try again.

If you’re on a company-managed machine or using an Adobe subscription tied to an organization, check with your IT admin. Some update behavior may be centrally controlled via Adobe Admin Console or Group Policy.

We're here to help, just need more info.

Thanks,

Anand Sri.

[wang_0532]

After opening the PDF file, a pop-up appears, and then the software closes. There are no issues with the settings.

[ambitious_Rose8329]

此问题已经发生一个月了，现在仍然未修复，希望adobe团队能够尽快解决问题

[S. S · Accepted solution]

Hi @ambitious_Rose8329,

Hope you are doing well. Sorry for the trouble with installing Acrobat.

Would you mind trying the steps below:

Please run the Acrobat cleaner tool https://adobe.ly/3ZLeEzS, reboot the computer once, and install the application using the direct link https://adobe.ly/3Tf9fxa.

Also, try installing the app initially in English or Japanese, and then change the language of the application by going to Preferences > Language > Application Language > set it as "Same as the Operating System" > Restart.

Hope this helps.

Regards,
Souvik.

[Zugang25500478x7hl]

I used the method you mentioned, but the error still occurs. Please solve this problem as soon as possible, which greatly affects our daily work. Thanks!

 

[Zugang25500478x7hl]

Sorry, I installed the wrong version and that caused the problem. After installing the right version, my problem was solved! Thank you!