Acrobat error

Forum|Forum|9 months ago
May 6, 2025
3 replies
2331 views

Acrobat 您订阅的是简体中文产品版本。请确认您的操作系统、浏览器和软件下载中的语言设置已设为简体中文。

When opening the software, the error message is as shown in the picture. In China, the computer system, browser, and language settings are all Simplified Chinese.

Correct answer S_S

Hi @ambitious_Rose8329,

Hope you are doing well. Sorry for the trouble with installing Acrobat.

Would you mind trying the steps below:

Please run the Acrobat cleaner tool https://adobe.ly/3ZLeEzS, reboot the computer once, and install the application using the direct link https://adobe.ly/3Tf9fxa.

Also, try installing the app initially in English or Japanese, and then change the language of the application by going to Preferences > Language > Application Language > set it as "Same as the Operating System" > Restart.

Hope this helps.

Regards,
Souvik.

A

ambitious_Rose8329

Participant

此问题已经发生一个月了，现在仍然未修复，希望adobe团队能够尽快解决问题

S_S

Correct answer

Community Manager

Hi @ambitious_Rose8329,

Hope you are doing well. Sorry for the trouble with installing Acrobat.

Would you mind trying the steps below:

Please run the Acrobat cleaner tool https://adobe.ly/3ZLeEzS, reboot the computer once, and install the application using the direct link https://adobe.ly/3Tf9fxa.

Also, try installing the app initially in English or Japanese, and then change the language of the application by going to Preferences > Language > Application Language > set it as "Same as the Operating System" > Restart.

Hope this helps.

Regards,
Souvik.

Z

Zugang25500478x7hl

Participant

I used the method you mentioned, but the error still occurs. Please solve this problem as soon as possible, which greatly affects our daily work. Thanks!

B

baikkk

Participant

I also encountered the exact same problem. After opening the PDF file, a pop-up appears, and then the software closes. There are no issues with the settings.

我也遇到了一模一样的问题，设置上都是正确的，这真的很影响工作。

T

Tariq Ahmad

Community Manager

Hi @baikkk,

Sorry for the troubled experience. I assume you are already aware that this issue is known to us.

While we are working on the fix, as an interim solution, you can uninstall the latest version and install the March 19, 2025, release builds using the installer posted at: Acrobat Installer

Note: It is important to disable Automatic update installation.

Steps to disable Auto-updates
1. Launch Acrobat
2. Open Prefrences dialog - Ctrl + K (Win) or Cmd + K (mac) > Preferences > Updater 
3. Uncheck - "Automatically install Updates" 

If the issue, appears again, record the version installed - https://adobe.ly/3PQQ7nE

~Tariq