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JOSHUA2241551701xk
Participant
December 27, 2021
Question

Acrobat Event 1000 Errors

  • December 27, 2021
  • 1 reply
  • 2767 views

I'm experiencing issues with Acrobat Std 2020 (Release (Classic) | Version 2020.004.30017)

 

I have many events over the last month, EVENT 1000, detail below with troubleshooting steps taken so far.

 

Symptom 1 

If I try to quick print from Outlook 2010, it will crash, my work around is to leave Acrobat open to avoid the Acro crash. 

 

Symptom 2 and 3 All event 1000 "Application Error"

Detail (many times since install in September 2021) 

Faulting application name: Acrobat.exe, version: 20.4.30017.61764, time stamp: 0x615b93b1
Faulting module name: Acrobat.dll, version: 20.4.30017.61764, time stamp: 0x615b93a6
Exception code: 0xc0000005

And one from today 

Faulting application name: Acrobat.exe, version: 20.4.30017.61764, time stamp: 0x615b93b1
Faulting module name: DigSig.api, version: 20.4.30017.61764, time stamp: 0x615b9077
Exception code: 0xc0000005

 

Troubleshooting so far

  1. Repair install of Acrobat completed, fully up to date 
  2. complete removal of anything Adobe on the computer using the cleaner utility for Acrobat and Reader with fresh install of Acrobat Std 2020 
  3. Windows 10 Pro running 21H1 
  4. Microsoft Office Apps 2010 running with the latest patches
This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 30, 2021

Is this happening with any and every PDF that you try to print from MS Outlook 2010?

 

Are you able to try and print the same PDF from another computer with different software and hardware specs?

 

Are you able to verify if the PDF that you're trying to print from MS Outlook has any type of restrictions?

 

What is the default printer set to:  "Adobe PDF" or "Microsoft Print to PDF" ?

 

It may be possible that a DLL may have to be re-registered or perhaps updating the MS Office COM add-ins, C++ re-distributables or Visual Studio re-distributables making sure that the .Net framework matches your 2010 version of visual studio... just guessing.

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