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Acrobat.exe Running in the Background

New Here ,
Jul 27, 2021 Jul 27, 2021

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Has anyone found a workaround so that upon closing your PDF, the program also closes? When I try to override documents and save over the existing copy, an error message shows up and says the document is still running and open when it isn't. 

 

I have to then manually launch task manager and force quit adobe acrobat in order for my files to override. Let me know if you have any workarounds as I often have to save files over the original, and manually exiting in task manager is troublesome. 

TOPICS
Create PDFs, Standards and accessibility

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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Acrobat is actually supposed to close that document completely, and it usually does that. If you are having problems with this on a regular basis, I suspect that you have any 3rd party add-on to Acrobat installed that is not releasing the document after it is done with it. That would result in this behavior. If this is the case, talk to the maker of the software in question. If that's not the case, I would re-install Acrobat to see if that fixes the problem. 

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New Here ,
Jul 28, 2021 Jul 28, 2021

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No third party add on to Acrobat, and have tried to uninstall and reinstall Acrobat again with no help. See attached what shows up when I try to move, delete, copy, override the file. And what task manager shows. Running.PNGAcrobat.PNG

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi Emilypun

 

Hope you are doing well and sorry for the trouble.

 

++ Adding more information to the discussion

 

Are you opening any PDF files in web browser? If yes, Acrobat and Adobe Reader continually check the web browser for open PDF documents. In certain circumstances Acrobat and Adobe Reader detect that an open document condition exists in the browser when in fact there are no PDF files open. The browser plug-in stores files in the browser cache, which may cause the browser to report an incorrect condition until the browser is closed. In addition, applications with hooks into Internet Explorer may causeAcrobat and Adobe Reader to detect an open browser even when the browser appears to be closed.

 

Please try out the suggestions/solutions provided in the help page https://helpx.adobe.com/acrobat/kb/acrobat-exe-acrord32-exe-doesnt.html and see if that works for you.

 

Hope this information will help

 

Regards

Amal

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