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albe65
albe65
Participant
July 24, 2023
Question

Acrobat extension for Brave browser error save

  • July 24, 2023
  • 1 reply
  • 3141 views

with acrobat extension installed on brave browser, after I've edited the pdf, with comments for example, when try to save I get an error message about authorization folder permission as apper in the following image.

... at this point we haven't any possibility to save or make any other things that exit with esc key.

someone have experienced the same error? ... any possible solution?

thanks

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 24, 2023

    Hi @albe65 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDF? Please try with a different PDF file and check.

     

    What happens when you try to save the file with a different name and at different folder/location?

     

    If you are on Windows OS, please go through the help page https://helpx.adobe.com/acrobat/kb/unable-to-save-pdf-windows-10.html and see if that works for you.

     

    Let us know if you are referring to something else.

     

    Regards

    Amal

     

      albe65
      albe65Author
      Participant
      July 24, 2023

      Thanks Amal for your quick reply.

       

      This issue occurs with all files located in every folder.

      My OS is win 10 home edition latest update and I login with an admin account with full privilege.

      For further clarity I've instlled the same acrobat extension on Edge browser and there work all perfectly, the problem is only on brave browser. I'm waiting response also from Brave community.

      About the possibile lock from antivirus, this was my initial suspect. I use only windows defender as antivirus. No other antivirus is installed.

      I've already tried disabling all antivirus options as: real time protection, protection from cloud, and ramsonware protection but the problem persists.

      About your question to rename the file or change the folder destination, from the acrobat extension I can't change file name or folder when click to Save. But if I try to download the pdf I can save it successfully with different filename in the same or different folder. I can also overwrite the file with the same name in the same pth. This is the workaround I'm using now. Doesn't appear any problem to save with the download button.

       

      The problem remain only with the Save button

      There must be a permissions issue for this function somewhere, but I can't figure out how to fix it

       

      Thanks again

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 31, 2023

      Hi there

       

      As the extension is working fine with Edge browser also the application is working well. it seems to be some issue with the brave browser or it seems to be not fully supported with extension.

      Please try to use the Acrobat extension with Chrome or Edge browser.

       

      Regards

      Amal

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