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Participant
March 3, 2025
Question

Acrobat failed to install

  • March 3, 2025
  • 1 reply
  • 823 views

Hello,

 

When trying to install Acrobat Reader it repeatedly fails. Stalls at around 55% - 60%

OS: Windows 11

Version: Latest i could find on website or auto download

Install method: Creative Cloud, manual download, updating

 

I am installing with Admin rights. Furthermore tried the cleanup tool and this does not find a Acrobat installation at all. 

What else can i try here besides a full reinstallation of the clients Laptop?

1 reply

Abambo
Community Expert
Community Expert
March 3, 2025

Can you uninstall? If yes, uninstall. If no, use immediately AcroCleaner. AcroCleaner — Acrobat Desktop Tools and Utilities 

 

So the sequence is:

Uninstall . AcroCleaner . Redownload . Install

ABAMBO | Hard- and Software Engineer | Photographer
Participant
March 3, 2025

I cannot uninstal because the program is not listed in apps. I cannot install because it fails. I cannot cleanup too because it finds no installed Adobe.