A

Anonymous

Answered

Acrobat failed to load its core DLL

Forum|Forum|13 years ago
September 7, 2012
4 replies
38713 views

Looked in forums, no help. I've uninstalled, re-installed application twice, also repaired it. No help.

Acrobat 9 Pro, Win 7 (64bit), Norton security.

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer meekabeeka

Ok...I installed Malwarebytes Anti Malware Corp, removed the viruses I found. Since this did not take care of the problem, I then went to the "more tools" section and installed the "Anti-rootkit" tool. Followed the instructions and finally removed all the malware found. I then rebooted the machine and viola! I am now able to open my PDF files.

M

meekabeekaCorrect answer

Participant

Ok...I installed Malwarebytes Anti Malware Corp, removed the viruses I found. Since this did not take care of the problem, I then went to the "more tools" section and installed the "Anti-rootkit" tool. Followed the instructions and finally removed all the malware found. I then rebooted the machine and viola! I am now able to open my PDF files.

A

Arun23552295dfy3

Participant

HOW TO INSTALLED THIS PROGRAM

Rave

Participating Frequently

Please refer the Kb Doc :http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Rave

Participating Frequently

When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> Disable all the Antivirus softwares temporarily from the computer.

This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.

> Delete the all the contents in the locations mentioned in the doc :

http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html

Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.

> Reboot the computer and install Adobe Reader 11 and check

mytaxsite

Inspiring

Perhaps you should give us verbatim what error message you are getting when launching Acrobat.

A

Anonymous

That IS the error message...verbatim.

B

Bill12

Inspiring

I assume you get this message when trying to run it. I would suggest you update Acrobat (9.5.3) since the 64-bit system requires the updates. I think that is even true for just running it.

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