Acrobat fails to install Windows 11 Error code 136

[mjmdvm]

I just bought a new Windows 11 machine and can NOT get Acrobat to instal via Creative Cloud. I had a devil of a time just getting CC to install as it kept claiming I had  other installers running when NONE were running ( confirmed in Task Manager). I was able to get PS and AI installed but Acrobat keeps failing no matter how many times I go into Task Manager and stop anything that looks like an installer. I have also tried rebooting, halting anything that looks like an installer and installing but it always fails at the 26-70% competed rate.

Specs:  Intel i7 14th gen processor 2.10 Ghz

              32 GB RAM

               2TB SSD

              NVIDIA 4070 GTX 12 BG dedicatred video RAM
              Windows 11 Home Buikd 22631.4460

 

[Karl Heinz Kremer]

I would recommend to get in touch with Adobe's customer support. I understand that this is very likley not your preferred option (I hate to do things like that myself as well), but in this case, it's your best option: https://helpx.adobe.com/contact.html

[mjmdvm]

Thanks for the reply, but based on prior experience, contacting support isn't helpful at all.  I did finally get Acrobat to install by  installing from my web based account and bypassing the Creative Cloud desk top.   I had tried it before without success and finally on the 4th or 5th attempt at trying this way it worked. Turns out that was a good thing because this morning Creative Cloud refuses to load.   

[Karl Heinz Kremer]

I do understand, I've spent more frustrating time than I am willing to admit dealing with customer service. I am glad your perstance paid off. 

[mjmdvm · Accepted solution]

Just FYI I did find a potential culprit for all the "another installer running" conflicts you can get in Windows 11. It was on the iBuyPower support site ( makers of my new PC). It has to do with the Intel ChipSetup App. Basically the steps are as follows:

1: Open Task Manager.

2: Go to Details section of Task Manager
3: Click on Any Process and Press the S key on your Keyboard to move to the S section of active processes

4: Once in the S section , please look for SETUPCHIPSET.EXE ,You will see 3 or 4 of these right next to each other.

5: Right click on any of the SETUPCHIPSET.EXE that you see.

6: Click on Open File Location

7: Go back to Task manager, right click on SETUPCHIPSET.EXE once again, Click on END Process TREE.

You will see a prompt asking what you'd like to do. Click on End process tree again.

8: Go back to the Folder that opened when you Clicked on OPEN FILE LOCATION.

Highlight SETUPCHIPSET. Hold Shift + DEL to permanently delete this file.

[Karl Heinz Kremer]

Thanks for coming back for the update. I hope it will help others in the future. 

[WilliamDD]

Not sure it's relevant to this case, but CS6 Design and Web Premium repeatedly failed to install on my replacement PC running Windows 11 Home, with progress stopping at 3% showing "Currently Installing Microsoft_VC80_CRT_x86".

I tried 50 different workarounds, re-typing that long license key each time, until I discovered that the product will only install in its default directory on the OS drive - in my case C:/Program Filles/Adobe.

Hope this helps somone else.