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MrBiltong
MrBiltong
Known Participant
December 2, 2019
Question

Acrobat Forms Fields disappear on Combine and Save As

  • December 2, 2019
  • 2 replies
  • 5931 views

When I 'combine' an Acrobat Form and a scanned PDF image - fields randomly dissappear from the form when I 'Save As'  - grrr

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
January 21, 2020

Hi there

 

We are sorry for the delay in response. We tried to reproduce the issue at our end and its working fine.

 

Please make sure you have the latest version of Acrobat DC 19.21.20061. Go to Help > Check for Updates. You may also 

manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If it still doesn't work, please try repairing the installation (For Windows only) Go to Help > Repair Installation.

 

If it still doesn't work, please try the following steps:

 

 

Let us know how it goes

 

Regards

Amal

 

MrBiltong
MrBiltongAuthor
Known Participant
January 21, 2020

Please make sure you have the latest version of Acrobat DC 19.21.20061

I am on Version Acrobat DC 19.21.20061.33636

 

I repaired the installation - It still dosn't work.

 

I removed the application using the Acrobat Cleaner Tool

I rebooted

I  reinstalled the application and rebooted.

 

It still doesn't work....

 

I sent you the 3 files so so can check them??

 

Cheers Mike

Amal.
Amal.
Legend
January 22, 2020

Hi,

 

Thank you for trying the suggestions. As the problem still persists, please create a new test user profile with full admin rights and try using the application there and check for the issue.

 

If it still doesn't work, please use the procmon tool (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) to collect the logs. open the procmon tool and then reproduce the issue and collect the logs. Share the logs with us in private message for further testing. Please click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

Amal.
Amal.
Legend
December 3, 2019

Hi there 

 

We are sorry for the trouble. As described above the form fields disappear on combining the PDF image.

 

Would you mind sharing more information for a better understanding:

 

  • What is the workflow or steps you are doing to combine the PDFs?
  • What is the version of the application installed? To check the version of the application please use the link :https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version.Go to Help > Check for Updates
  • Is this a behavior with a particular PDF or with all the PDF you try to combine. Try to combine different PDFs and check.

 

We are here for help, Just need more information.

 

Regards

Amal

MrBiltong
MrBiltongAuthor
Known Participant
December 3, 2019

HI,

 

I'm using 2019.021.20056

 

All I do is run the combine, and then do a 'Save As' and the fields dissappear !! 

 

Before

 

Amal.
Amal.
Legend
December 4, 2019

Hi there 

 

Thanks for sharing the screenshots, could you please share the sample file with us through private message for further investigation.

 

Please click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

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