Acrobat Freezes and crashes Unuseable

[cbishop01]

Is there a fix for acrobt freezing? i open a document (any document) it will take a minute to load and when it does it freezes up and i have to force quit it. just started after OS update to Monterey 12.6.2

Thanks

Chirs

[Krutikka D · Accepted solution]

I hope you're doing great, and sorry for your trouble with Adobe Acrobat.

Would you mind sharing a few details to understand the issue better?

1. Application version. To check the version, please refer to Identify the product and its version for Acrobat and Reader DC

2. iOS version.

3. Please share a video recording of the happening situation.

Also, try rebooting the machine manually, launch the Adobe Acrobat application and check for any pending updates from help>check for updates.

Reboot the machine again after updating Adobe Acrobat and check.

You may also refer to and try the suggestions from the following help article Troubleshoot Mac OS 10. x system errors, freezes | Adobe software

If you still experience the freeze issue after updating Adobe Acrobat, please use the Acrobat cleaner tool to remove Adobe Acrobat - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Reboot the machine and install Adobe Acrobat from  Download Adobe Acrobat.

Let us know how it goes.

Regards,

Krutikka

[cbishop01]

I'll get this information for you shortly.

OS Monterey

12.6.2

Latest version of Acrobat pro on CC

This link points to a error 404 -- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Video Clip - https://www.dropbox.com/sh/2uo20d4jczy1foh/AADNAot9heSomfmL89_XA-C2a?dl=0

my screen recorder didnt show the spinning wheel. as soon as i clicked text it started spinning. I force quit about 30 seconds later.

[cbishop01]

Acrobat DC

[cbishop01]

Also when i try to install Extension manager it tells me it needs updated. So maybe the issue is this?

[cbishop01]

I had to install the app from the download link. for some reason if i used CC app it would always freeze. this link worked perfect Thank you so much!

[Krutikka D]

Hello @cbishop01 

I am glad that it helped.

Feel free to reach out to us if you need any further assistance from Adobe.

Regards,

Krutikka