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Inspiring
December 16, 2022
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Acrobat Freezes and crashes Unuseable

  • December 16, 2022
  • 1 respuesta
  • 1571 visualizaciones

Is there a fix for acrobt freezing? i open a document (any document) it will take a minute to load and when it does it freezes up and i have to force quit it. just started after OS update to Monterey 12.6.2

 

Thanks

Chirs

Este tema ha sido cerrado para respuestas.
Mejor respuesta de Krutikka D

I hope you're doing great, and sorry for your trouble with Adobe Acrobat.

 

Would you mind sharing a few details to understand the issue better?

1. Application version. To check the version, please refer to Identify the product and its version for Acrobat and Reader DC

2. iOS version.

3. Please share a video recording of the happening situation.

 

Also, try rebooting the machine manually, launch the Adobe Acrobat application and check for any pending updates from help>check for updates.

Reboot the machine again after updating Adobe Acrobat and check.

 

You may also refer to and try the suggestions from the following help article Troubleshoot Mac OS 10. x system errors, freezes | Adobe software

 

If you still experience the freeze issue after updating Adobe Acrobat, please use the Acrobat cleaner tool to remove Adobe Acrobat - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Reboot the machine and install Adobe Acrobat from  Download Adobe Acrobat.

 

Let us know how it goes.

 

Regards,

Krutikka

1 respuesta

Krutikka D
Community Manager
Krutikka DCommunity ManagerRespuesta
Community Manager
December 16, 2022

I hope you're doing great, and sorry for your trouble with Adobe Acrobat.

 

Would you mind sharing a few details to understand the issue better?

1. Application version. To check the version, please refer to Identify the product and its version for Acrobat and Reader DC

2. iOS version.

3. Please share a video recording of the happening situation.

 

Also, try rebooting the machine manually, launch the Adobe Acrobat application and check for any pending updates from help>check for updates.

Reboot the machine again after updating Adobe Acrobat and check.

 

You may also refer to and try the suggestions from the following help article Troubleshoot Mac OS 10. x system errors, freezes | Adobe software

 

If you still experience the freeze issue after updating Adobe Acrobat, please use the Acrobat cleaner tool to remove Adobe Acrobat - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Reboot the machine and install Adobe Acrobat from  Download Adobe Acrobat.

 

Let us know how it goes.

 

Regards,

Krutikka

Inspiring
December 16, 2022

I had to install the app from the download link. for some reason if i used CC app it would always freeze. this link worked perfect Thank you so much!

Krutikka D
Community Manager
Community Manager
December 16, 2022

Hello @cbishop01 

 

I am glad that it helped.

 

Feel free to reach out to us if you need any further assistance from Adobe.

 

Regards,

Krutikka