Acrobat freezes up when I try to sign a document

Report · Dec 19, 2017

Everytime I try to use my Acrobat Pro and sign a document it freezes up. How can I fix this?

Report · Dec 19, 2017

Hello Robertc,

As per the description above, the Acrobat Pro is freezing while you are trying to sign a PDf document, Is that correct?

The record shows that you are subscribed to a license of Acrobat Pro version 10 on your current Adobe ID, please check for any pending updates of Acrobat Pro 10 from Help menu>Check for updates. You may also repair the installation files of Acrobat Pro from Help menu>Repair installation(only for Windows).

After the update and repair, please reboot the machine once, and see if this brings any difference. If the issue persists, please share the following details:

Is it a Mac or Windows machine?
Dot version of Acrobat Pro 10 installed, to identify the version, please refer to the steps in the KB doc Identify the product and its version for Acrobat and Reader DC
Are you using a Certificate based signature, if yes, then try to recreate the certificate and check.
Is it happening with one specific PDF file or with all the PDF files?

Let us know how it goes.

Note: Acrobat 10 is declared as an End of Support product, for more information, you may refer to End of support for Acrobat X and Reader X

Regards,

Anand Sri.

Report · Jan 30, 2018

I also cannot sign my documents. I am using Acrobat DC and overtime I click the form to sign, it freezes and I have to force quite Acrobat to make restart.

I never had this problem until about a year ago.

Report · Jan 31, 2018

Hello jlm439488488

We apologize for the inconvenience caused, please try the suggestions mentioned above, and let us know your findings.

Regards,

Anand Sri.

Report · Jan 31, 2018

Anand,

Of course I had already tried the above before even sending in the request. Why would I not have tried what was written before stating I have the same problem? The above does not provide any solution to my issue.

Jason

Report · Feb 01, 2018

Hello Jason,

Sorry for the inconvenience caused, please share the following details:

Is it a Mac or Windows machine?
Dot version of Acrobat DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
Is Acrobat Pro or Adobe Reader DC is installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
Is Acrobat or Reader is crashing while signing all the PDF forms or is it specific to one PDF form?
Is it an Office computer or personal computer?

Please share your findings.

Regards,

Anand Sri.

Report · Feb 07, 2018

It is a Mac
Adobe Acrobat Pro DC 2018.009.20050
It is with all forms that I try to sign (it freezes and does not release though it does not indicate that it is not responding when I look in Force Quit on Mac)
It is my laptop that I use for teaching

Report · Apr 30, 2018

Hello Jlm,

Sorry for the delayed response and inconvenience caused. Please install the latest update of Acrobat from help>check for updates, reboot the machine after installing the latest update/patch and see if this brings any difference.

You can also download the latest update/patch manually from DC Release Notes — Release Notes for Acrobat DC Products

Are you using Fill&Sign feature to sign a PDF or are you using Digital ID(Certificate based signature)? Please share a screenshot of the error you are getting, to share the screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Report · Jan 30, 2019

This issue has been raised to Adobe since Dec 19, 2017. More than a year and Adobe still didn't solve it????? this is very strange and I'm very disappointed, frustrated and disapproved.

Report · Jan 30, 2019

Marhaba Omar, I believe the solution for your black screen issue which you described elsewhere has been addressed by Adobe on this post.

Report · May 21, 2021

I have a Mac running 11.3.1 and Acrobat 2020 fully up to date. When I try to add my signature file (.jpg) and save it the app freezes. I have read this thread and there is nothing I appear to be able to do. The document has no security and tyhis is the first time I have had this problem

Report · Sep 16, 2021

The record shows that you are subscribed to a license of Acrobat Pro version 10 on your current Adobe ID, please check for any pending updates of Acrobat Pro 10 from Help menu>Check for updates. You may also repair the installation files of Acrobat Pro from Help menu>Repair installation(only for Windows).

This fixed the problem of a grayed out screen when trying to sign for me. 🙂

Report · Sep 16, 2021

That appears to have done the trick, but it would have been good if Adobe had told us about it. It certainly wasn't working last week.

Report · Dec 10, 2018

Hi Adobe. I am using the Adobe Acrobat Pro DC, which auto-updates. I have been trying for two days to send a document for signature and everytime Acrobat freezes. I have tried 10 times with same frustrating results. I have confirmed that I am running the most current software. Please fix and credit my account until you do so.

Here is the latest report (partial) that was generated:

Date/Time: 2018-12-10 10:17:50 -0500

End time: 2018-12-10 10:17:51 -0500

OS Version: Mac OS X 10.14.1 (Build 18B75)

Architecture: x86_64

Report Version: 27

Data Source: Stackshots

Shared Cache: 0x10909000 72E12A5A-B25A-3233-8F71-724BCCA6DD9F

Shared Cache: 0 A8B71603-B692-33E6-ACAE-415A1D552F41

Command: AdobeAcrobat

Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 19.008.20080 (19.008.20080)

PID: 6749

Event: hang

Duration: 1.09s

Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro9,2

Active cpus: 4

Time Awake Since Boot: 270000s

Time Since Wake: 7500s

Fan speed: 4665 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

11 start + 1 (libdyld.dylib + 94349) [0x7fff6801b08d]

11 main + 86 (AdobeAcrobat + 3903) [0x101c4cf3f]

11 RunAcrobat + 243 (Acrobat + 28602) [0x101c5efba]

11 ??? (Acrobat + 34472) [0x101c606a8]

11 -[NSApplication run] + 699 (AppKit + 81081) [0x7fff382e5cb9]

11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 105558) [0x7fff382ebc56]

11 _DPSNextEvent + 997 (AppKit + 110263) [0x7fff382eceb7]

11 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 42472) [0x7fff3a0305e8]

11 ReceiveNextEventCommon + 618 (HIToolbox + 43115) [0x7fff3a03086b]

11 RunCurrentEventLoopInMode + 293 (HIToolbox + 43829) [0x7fff3a030b35]

11 CFRunLoopRunSpecific + 467 (CoreFoundation + 240614) [0x7fff3ada4be6]

11 __CFRunLoopRun + 2187 (CoreFoundation + 243396) [0x7fff3ada56c4]

11 __CFRunLoopDoTimers + 333 (CoreFoundation + 368925) [0x7fff3adc411d]

11 __CFRunLoopDoTimer + 871 (CoreFoundation + 370152) [0x7fff3adc45e8]

11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 371253) [0x7fff3adc4a35]

11 __NSFireDelayedPerform + 433 (Foundation + 417813) [0x7fff3d173015]

11 ??? (Acrobat + 1365963) [0x101da57cb]

11 ??? (Acrobat + 21368860) [0x1030b901c]

11 ??? (Acrobat + 21367730) [0x1030b8bb2]

11 ??? (SendMail + 10269) [0x1246ac81d]

11 ??? (SendMail + 1662174) [0x12483fcde]

11 ??? (SendMail + 1665757) [0x124840add]

9 ??? (SendMail + 1665652) [0x124840a74]

9 FSGetCatalogInfoBulk + 69 (CarbonCore + 148475) [0x7fff3c0e93fb]

9 PBGetCatalogInfoBulkSync + 853 (CarbonCore + 149391) [0x7fff3c0e978f]

8 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff3c0ea0be]

6 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff3c102fe0]

6 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff3c1031e4]

6 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff3c103257]

6 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff3c10331c]

6 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff68153c2a]

*6 ipc_mqueue_receive_continue + 0 (kernel + 1642960) [0xffffff80003911d0]

Process: AdobeAcrobat (Acrobat Pro DC) [6749]

UUID: B0E5A575-1F00-3838-8534-139840444702

Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Architecture: x86_64

Footprint: 226.51 MB

Start time: 2018-12-10 10:17:50 -0500

End time: 2018-12-10 10:17:51 -0500

Num samples: 11 (1-11)

CPU Time: 0.707s (1992.6M cycles, 1174.4M instructions, 1.70c/i)

Note: 2 idle work queue threads omitted

Thread 0x2cb9c2 DispatchQueue 1 11 samples (1-11) priority 46 (base 46) cpu time 0.706s (1989.5M cycles, 1173.7M instructions, 1.70c/i)

11 start + 1 (libdyld.dylib + 94349) [0x7fff6801b08d] 1-11

11 main + 86 (AdobeAcrobat + 3903) [0x101c4cf3f] 1-11

11 RunAcrobat + 243 (Acrobat + 28602) [0x101c5efba] 1-11

11 ??? (Acrobat + 34472) [0x101c606a8] 1-11

11 -[NSApplication run] + 699 (AppKit + 81081) [0x7fff382e5cb9] 1-11

11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 105558) [0x7fff382ebc56] 1-11

11 _DPSNextEvent + 997 (AppKit + 110263) [0x7fff382eceb7] 1-11

11 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 42472) [0x7fff3a0305e8] 1-11

11 ReceiveNextEventCommon + 618 (HIToolbox + 43115) [0x7fff3a03086b] 1-11

11 RunCurrentEventLoopInMode + 293 (HIToolbox + 43829) [0x7fff3a030b35] 1-11

11 CFRunLoopRunSpecific + 467 (CoreFoundation + 240614) [0x7fff3ada4be6] 1-11

11 __CFRunLoopRun + 2187 (CoreFoundation + 243396) [0x7fff3ada56c4] 1-11

11 __CFRunLoopDoTimers + 333 (CoreFoundation + 368925) [0x7fff3adc411d] 1-11

11 __CFRunLoopDoTimer + 871 (CoreFoundation + 370152) [0x7fff3adc45e8] 1-11

11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 371253) [0x7fff3adc4a35] 1-11

11 __NSFireDelayedPerform + 433 (Foundation + 417813) [0x7fff3d173015] 1-11

11 ??? (Acrobat + 1365963) [0x101da57cb] 1-11

11 ??? (Acrobat + 21368860) [0x1030b901c] 1-11

11 ??? (Acrobat + 21367730) [0x1030b8bb2] 1-11

11 ??? (SendMail + 10269) [0x1246ac81d] 1-11

11 ??? (SendMail + 1662174) [0x12483fcde] 1-11

11 ??? (SendMail + 1665757) [0x124840add] 1-11

1 ??? (SendMail + 1665821) [0x124840b1d] 1

1 FSDeleteObject + 27 (CarbonCore + 256222) [0x7fff3c1038de] 1

1 PBRemoveObjectInternal(FSRefParam*, unsigned char) + 156 (CarbonCore + 256435) [0x7fff3c1039b3] 1

1 GetFSRefAttributes(FSMount*, FSRef const*, unsigned int, FSAttributeInfo*, unsigned int, char*) + 123 (CarbonCore + 38850) [0x7fff3c0ce7c2] 1

1 FSMount::getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 224 (CarbonCore + 25658) [0x7fff3c0cb43a] 1

1 FSMount::_getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 350 (CarbonCore + 26080) [0x7fff3c0cb5e0] 1

1 FSMount::getattrscore(bool, char const*, unsigned int, char const*, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 1560 (CarbonCore + 29448) [0x7fff3c0cc308] 1

1 FileIDTreeGetEntryInfoFromFileID + 108 (CarbonCore + 25016) [0x7fff3c0cb1b8] 1

1 FileIDTreeGetInfoFromFileIDInternal + 87 (CarbonCore + 25235) [0x7fff3c0cb293] 1

1 __get_remove_counter + 3 (libsystem_kernel.dylib + 20084) [0x7fff68157e74] (running) 1

3 ??? (SendMail + 1665652) [0x124840a74] 2-4

3 FSGetCatalogInfoBulk + 69 (CarbonCore + 148475) [0x7fff3c0e93fb] 2-4

3 PBGetCatalogInfoBulkSync + 853 (CarbonCore + 149391) [0x7fff3c0e978f] 2-4

1 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff3c0ea0be] 2

1 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff3c102fe0] 2

1 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff3c1031e4] 2

1 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff3c103257] 2

1 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff3c10331c] 2

1 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff68153c2a] 2

*1 ipc_mqueue_receive_continue + 0 (kernel + 1642960) [0xffffff80003911d0] 2

1 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 2429 (CarbonCore + 152227) [0x7fff3c0ea2a3] 3

1 __getattrlist + 10 (libsystem_kernel.dylib + 10902) [0x7fff68155a96] 3

*1 hndl_unix_scall64 + 22 (kernel + 1418342) [0xffffff800035a466] 3

*1 unix_syscall64 + 619 (kernel + 8084139) [0xffffff80009b5aab] 3

*1 getattrlist + 112 (kernel + 4020432) [0xffffff80005d58d0] 3

*1 ??? (kernel + 4020679) [0xffffff80005d59c7] 3

*1 nameiat + 114 (kernel + 4225778) [0xffffff8000607af2] 3

*1 namei + 2773 (kernel + 4123445) [0xffffff80005eeb35] 3

*1 lookup + 175 (kernel + 4126303) [0xffffff80005ef65f] 3

*1 cache_lookup_path + 58 (kernel + 4064298) [0xffffff80005e042a] (running) 3

1 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff3c0ea0be] 4

1 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff3c102fe0] 4

1 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff3c1031e4] 4

1 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff3c103257] 4

1 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff3c10331c] 4

1 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff68153c2a] 4

*1 ipc_mqueue_receive_continue + 0 (kernel + 1642960) [0xffffff80003911d0] 4

1 ??? (SendMail + 1665821) [0x124840b1d] 5

1 FSDeleteObject + 27 (CarbonCore + 256222) [0x7fff3c1038de] 5

1 PBRemoveObjectInternal(FSRefParam*, unsigned char) + 156 (CarbonCore + 256435) [0x7fff3c1039b3] 5

1 GetFSRefAttributes(FSMount*, FSRef const*, unsigned int, FSAttributeInfo*, unsigned int, char*) + 123 (CarbonCore + 38850) [0x7fff3c0ce7c2] 5

1 FSMount::getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 224 (CarbonCore + 25658) [0x7fff3c0cb43a] 5

1 FSMount::_getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 350 (CarbonCore + 26080) [0x7fff3c0cb5e0] 5

1 FSMount::getattrscore(bool, char const*, unsigned int, char const*, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 1594 (CarbonCore + 29482) [0x7fff3c0cc32a] 5

1 FileIDTreeGetEntryInfoFromFileID + 49 (CarbonCore + 24957) [0x7fff3c0cb17d] 5

1 geteuid + 10 (libsystem_kernel.dylib + 6870) [0x7fff68154ad6] (running) 5

6 ??? (SendMail + 1665652) [0x124840a74] 6-11

6 FSGetCatalogInfoBulk + 69 (CarbonCore + 148475) [0x7fff3c0e93fb] 6-11

6 PBGetCatalogInfoBulkSync + 853 (CarbonCore + 149391) [0x7fff3c0e978f] 6-11

6 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff3c0ea0be] 6-11

1 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 204 (CarbonCore + 252346) [0x7fff3c1029ba] 6

1 __opendir2$INODE64 + 71 (libsystem_c.dylib + 176435) [0x7fff68092133] 6

1 fstatfs$INODE64 + 10 (libsystem_kernel.dylib + 10430) [0x7fff681558be] 6

*1 hndl_unix_scall64 + 22 (kernel + 1418342) [0xffffff800035a466] 6

*1 unix_syscall64 + 619 (kernel + 8084139) [0xffffff80009b5aab] 6

*1 fstatfs64 + 168 (kernel + 4224040) [0xffffff8000607428] 6

*1 vfs_update_vfsstat + 76 (kernel + 4145148) [0xffffff80005f3ffc] 6

*1 apfs_vfs_getattr + 712 (apfs + 338194) [0xffffff7f819b5912] 6

*1 spaceman_info + 62 (apfs + 761943) [0xffffff7f81a1d057] 6

*1 spaceman_size_info + 138 (apfs + 761493) [0xffffff7f81a1ce95] 6

*1 ??? (kernel + 2948872) [0xffffff80004cff08] 6

*1 lck_mtx_lock_wait_x86 + 500 (kernel + 2951124) [0xffffff80004d07d4] 6

*1 thread_block_reason + 175 (kernel + 1867151) [0xffffff80003c7d8f] 6

*1 ??? (kernel + 1872080) [0xffffff80003c90d0] 6

*1 machine_switch_context + 195 (kernel + 2963427) [0xffffff80004d37e3] (blocked by kernel mutex owned by Google Chrome [266] thread 0x2cf46a) 6

1 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff3c102fe0] 7

1 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff3c1031e4] 7

1 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff3c103257] 7

1 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff3c10331c] 7

1 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff68153c2a] 7

Pete Canalichio

Report · Nov 25, 2019

I've installed Adobe for the sole purpose of signing a document. But when I click the "Add signature" button the adobe screen greyes out - as if it's trying to load something - but then nothing happens.

Report · Jan 24, 2020

Hi Same here.

Report · Feb 24, 2020

Same

Report · Feb 29, 2020

Hi Sam

we are sorry for the trouble. As described the application is freezing when trying to sign a document.

We need some more information for a better understanding. Is this a behaviour with a particular PDf file or with all the PDFs? Please try to sign a different PDF file and check. if its a file specific issue please share the file with s for testing. Please upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

What is the version of the Adobe Acrobat / Reader DC and the OS you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 20.006.20034 installed. Go to Help > Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

Let us know how it goes.

Regards

Amal

Regards
Amal

Report · May 26, 2020

I'm having this exact same problem: when I try to sign a document (after opening up the Fill and Sign menu), the entire Adobe app screen goes dark grey and becomes unresponsive--though my Macbook's Force Quit menu does not show the app as "not responding."

I'm using Adobe Reader DC on a macbook. The version of Adobe is the most recent one: 2020.009.20063.

Report · May 29, 2020

Hi James,

We are sorry for the trouble and the delay in response.

A new version of Adobe Acrobat/Reader DC is now available v20.009.20065. Please try updating the application and see if that makes any difference. Go to Help > Check for Updates

Regards

Amal

Regards
Amal

Report · Aug 20, 2020

The only thing I've noticed is that when I am trying to add a signature to a protected document (for example, I use Bromium), this screen freeze occurs. Removing the protection seems to solve my issues. Hope this helps

Report · Oct 02, 2020

I'm experiencing the same situation when trying to digitally sign anything. Once I click on "Configure Digital ID" the screen greys out and then just hangs there until I force quit. The same goes for protected and unprotected PDFs. Creative Cloud says that it's up to date.

When trying to choose 'save as' basically the same thing happens. It just hangs there, freezes and then I have to force quit. So if I create a PDF by removing or adding a page I can't ever save it.

Here are details:

MacOS Catalina 10.15.6

Adobe Release - 2020.012.20048

....

Architecture: x86_64

Build: 20.12.20048.400142

AGM: 4.30.104

CoolType: 5.14.5

JP2K: 1.2.2.46820

Report · Jun 01, 2021

Acrobat 2020 Pro is becoming unusable. Almost 75% of the time when a signature is involved, the product freezes. I tried calling adboe a couple of times but never get through even after 30 minutes on hold. Have removed and reinstalled multiple times...

Report · Jun 02, 2021

I agree. I consistently have to reboot my computer before signing a document using Acrobat Pro. Maybe something is wrong with my setup...but it feels like this is a recent (about a year) problem. And it's disappointing, given that Acrobat is now quite an expensive annual license...

aj

Report · Sep 17, 2021

Hi there

We are sorry to hear that. Would you min sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.07.20091 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal

Regards
Amal