Acrobat freezes when closing minimized PDF files

Forum|Forum|3 years ago
February 23, 2023
1 reply
7615 views

If I have a PDF file minimized with changes and I attempt to close it by clicking the X from the icon on the taskbar, Acrobat freezes. Sometimes the pop up window asking if I want to save the file is visible and sometimes it isn't. Even if it is visible I am unable to click any of the options. The same issue is happening on multiple PCs and under multiple user accounts. We are on Acrobat Pro 2022.003.20322 32 bit and running Windows 10 21H2 Enterprise. Enable Protected Mode at startup is off, Enable Enhanced Security is off. I have tried running with "Use only certified plug-ins" checked but that didn't help.

Thanks for any help.

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ls_rbls

Community Expert

Hi,

Seems like Adobe Acrobat was installed using the Creative Cloud App... just guessing.

Can you confirm how was Adobe Acrobat deployed?

M

mwwright24Author

Participating Frequently

I downloaded a package and used the Acrobat Customization Wizard to customize it then ran the installation manaully.

ls_rbls

Community Expert

We are in the process of upgrading from Acrobat Pro 2015. Some of our PCs still have 2015 installed. I tested it on them and didn't see the same issue. I also tested with Notepad and Excel and didn't have the same issue.

Good day @mwwright24 ,

Just a quick follow up to see if you were able to fully upgrade.

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