Acrobat freezes when closing minimized PDF files

Forum|Forum|3 years ago
February 23, 2023
1 reply
7621 views

If I have a PDF file minimized with changes and I attempt to close it by clicking the X from the icon on the taskbar, Acrobat freezes. Sometimes the pop up window asking if I want to save the file is visible and sometimes it isn't. Even if it is visible I am unable to click any of the options. The same issue is happening on multiple PCs and under multiple user accounts. We are on Acrobat Pro 2022.003.20322 32 bit and running Windows 10 21H2 Enterprise. Enable Protected Mode at startup is off, Enable Enhanced Security is off. I have tried running with "Use only certified plug-ins" checked but that didn't help.

Thanks for any help.

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ls_rbls

Community Expert

Hi,

Seems like Adobe Acrobat was installed using the Creative Cloud App... just guessing.

Can you confirm how was Adobe Acrobat deployed?

M

mwwright24Author

Participating Frequently

I downloaded a package and used the Acrobat Customization Wizard to customize it then ran the installation manaully.

M

mwwright24Author

Participating Frequently

Good day @mwwright24 ,

Just a quick follow up to see if you were able to fully upgrade.

I've upgraded about half of our users. The problem with Acrobat freezing is with the new 2022.003.20322 version after I've upgraded a user. They didn't have this issue with 2015. In addition to the freezing issue there are business reasons for not upgrading everyone at once.

I did some more testing yesterday and found that the issue goes away if I check the option to "Enable Protected Mode at startup (Preview)". Unfortunately one of our business apps requires this option to be disabled.

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