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mwwright24
Participating Frequently
February 23, 2023
Question

Acrobat freezes when closing minimized PDF files

  • February 23, 2023
  • 1 reply
  • 7622 views

If I have a PDF file minimized with changes and I attempt to close it by clicking the X from the icon on the taskbar, Acrobat freezes.  Sometimes the pop up window asking if I want to save the file is visible and sometimes it isn't.  Even if it is visible I am unable to click any of the options.  The same issue is happening on multiple PCs and under multiple user accounts.  We are on Acrobat Pro 2022.003.20322 32 bit and running Windows 10 21H2 Enterprise.  Enable Protected Mode at startup is off, Enable Enhanced Security is off.  I have tried running with "Use only certified plug-ins" checked but that didn't help.

 

Thanks for any help.

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 24, 2023

Hi,

 

Seems like Adobe Acrobat was installed using the Creative Cloud App... just guessing.

 

Can you confirm how was Adobe Acrobat deployed?

 

 

M
mwwright24Author
Participating Frequently
February 24, 2023

I downloaded a package and used the Acrobat Customization Wizard to customize it then ran the installation manaully.

M
mwwright24Author
Participating Frequently
March 3, 2023

Interesting.

 

If you need help with doing more legwork let me know I can try and find more info.


At this point, I assume this is a bug.  I reported it as a bug to the Acrobat UserVoice page but haven't gotten a response yet.  I am curious if anyone else can reproduce the error.  Here are the steps:

 

  1. In preferences uncheck Enable Protected Mode at startup then close and reopen Acrobat.
  2. Minimize a PDF file that has been modified but not yet saved.
  3. Hover your mouse over the taskbar thumbnail of the PDF, but don't restore the window, then click the x from the thumbnail to close the file.
  4. At this point Acrobat freezes on every PC I've tested in our office.
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