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Acrobat freezes when links are clicked

New Here ,
Sep 02, 2020 Sep 02, 2020

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This has happened for a long time now and I can't figure out why. When I click on any hyperlink in pdf Acrobat freezes (I get "not responding") and it takes 3-5 minutes and then finally opens the link. This is obviously inefficient, why is this happening?

 

Using Acrobat Pro DC, version 2020.012.20043.

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Crash or freeze

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Adobe Employee ,
Sep 02, 2020 Sep 02, 2020

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Hey Jamiet,

 

Its sad to hear that its an long term issue. I believe you had this problem, not just with Acrobat's latest version. The earlier versions causes the same trouble for you. Did I get this right?

To understand what exactly causing problem, we'll make a few changes in Acrobat preferences to see if that helps-

1- Restart your computer

2- Navigate to Acrobat>Edit>Preferences(for Win) and Adobe Acrobat>Preferences (Mac)>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat> Reopen PDF

 

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.

3- If its a windows system, then Open Acrobat>Help>repair installation.

4- The file which includes hyperlinks, make sure those links are accessible, or doesn't have restriction.

5- In addition to that, disable security software (if any) installed on your system. Once done, then try to access the link.

 

 

Thanks,

Akanchha

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New Here ,
May 10, 2021 May 10, 2021

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Bumping this thread as I too continue to have the problems, even after disabling the enhanced security features.  Uninstalling Acrobat and using Edge's built in pdf view, and clicking the links works perfectly fine.

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