Skip to main content
B
Ben29508100r085
Participating Frequently
April 20, 2023
Answered

Acrobat hangs on Applying Redaction

  • April 20, 2023
  • 3 replies
  • 27888 views

After selecting redactions and pressing the apply button a small grey windows with a blue spinning circle appears indefininately.

 

If I click on the window it makes the standard windows error noise. I have found pressing escape goes back to allowing redactions to be selected but they have not applied.

 

I have restarted, reinstalled and repaired the application and the issue persists.

 

I have replicated this fault across two different machines, with different users.

 

I last used this feature successfully around 2 months ago.

 

 

Correct answer Gareth31796861is6a

Found this workaround that works!

https://community.adobe.com/t5/acrobat-discussions/acrobat-won-t-apply-redactions/td-p/13741933

3 replies

G
Gareth31796861is6aCorrect answer
Participant
August 21, 2023

Found this workaround that works!

https://community.adobe.com/t5/acrobat-discussions/acrobat-won-t-apply-redactions/td-p/13741933

    B
    Ben29508100r085Author
    Participating Frequently
    August 21, 2023

    Thanks for cross posting this, can confirm it works, and is simpler than the current workaround that I was using.

      G
      Gareth31796861is6a
      Participant
      August 21, 2023

      I am also posting as I am having the same problem

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 21, 2023

        Hi @Ben29508100r085 

        Hope you are doing well and sorry to hear that

        Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

        As you have the recent version of the application, please try to repair the installation from the help menu (Win Only) and see if that works.

         

        If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
        https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

         

        Let us know how it goes

         

        Regards

        Amal

        B
        Ben29508100r085Author
        Participating Frequently
        April 24, 2023
        quote

        Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

        By @Amal.


        All PDFs

         

         

        quote

        As you have the recent version of the application, please try to repair the installation from the help menu (Win Only) and see if that works.

         

        By @Amal.


        As stated this had already been tried.

        quote

        If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
        https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 


        By @Amal.


        This works as a workaround, but isnt a valid solution for our whole organisation, as we allow users to self serve via the CCDA because they do not have administrator rights, and when the version is reinstalled from CCDA the behaviour reappears.

         

        I look forward to any further suggestions you may have.

         

         

         

        R
        R28248666ysyu
        Participant
        June 8, 2023

        Hi @Ben29508100r085 

         

        I hope this message finds you well. I apologize for the inconvenience. It seems that the previously shared log link has expired, and our engineering team is unable to access the necessary information.

         

        I kindly request your assistance in providing the logs again, as they are crucial for us to investigate and address the issue. Your cooperation would greatly help us move forward with resolving the matter promptly.

         

        We greatly appreciate your support in resolving this issue.

         

         

        Regards

        Amal


        i have the exact same issue

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices