Acrobat has encountered a problem when I tried to edit text

[Antony32496403dsxy]

Whenever I tried to use the edit text function, an error message showed up saying 'Acrobat has encountered a problem.  Some features may not work as expected.  Try repair to fix the issue.

Needless to say, the repair didnt work, the suggestions given in https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html didnt work and re-install didnt work.

[James3824361707a1]

Just a quick thought but what software version do you use? Is it the newest updated one? Perhaps, you could try to dial back and move one version back? I remember a similar situation with NVIDIA drivers once. Right after the update, I couldn't start Cyberpunk 2077 and I simply had to uninstall the newest driver. Would you be willing to try that?

[Radovan38377889s2z8]

Did you solve the issue? I have the same problem, would like to chceck if there is any resolution here.

[Meenakshi Negi · Accepted solution]

Hi Antony32496403dsxy, and Radovan38377889s2z8,

Thank you for reaching out, and sorry about the trouble caused.

Please try reinstalling the application using the steps suggested here:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the process and crash logs with us. You may use the steps suggested in the following help documents, respectively:https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Let us know how it goes.

Thanks,

Meenakshi

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