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Participant
June 25, 2024
Answered

Acrobat has encountered a problem when I tried to edit text

  • June 25, 2024
  • 3 replies
  • 888 views

Whenever I tried to use the edit text function, an error message showed up saying 'Acrobat has encountered a problem.  Some features may not work as expected.  Try repair to fix the issue.

 

Needless to say, the repair didnt work, the suggestions given in https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html didnt work and re-install didnt work.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Antony32496403dsxy, and Radovan38377889s2z8,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application using the steps suggested here:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, share the process and crash logs with us. You may use the steps suggested in the following help documents, respectively:https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

3 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
July 9, 2024

Hi Antony32496403dsxy, and Radovan38377889s2z8,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application using the steps suggested here:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, share the process and crash logs with us. You may use the steps suggested in the following help documents, respectively:https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Participant
July 2, 2024

Did you solve the issue? I have the same problem, would like to chceck if there is any resolution here.

Participant
June 25, 2024

Just a quick thought but what software version do you use? Is it the newest updated one? Perhaps, you could try to dial back and move one version back? I remember a similar situation with NVIDIA drivers once. Right after the update, I couldn't start Cyberpunk 2077 and I simply had to uninstall the newest driver. Would you be willing to try that?