Acrobat installer won't open - MAC

[Jonatan27081037l6k8]

Today I bought the Adobe Acrobat PRO business plan for Mac.

When downloading the installation file, I double click the icon to start the installation but it won't do anything.

Tried downloading from Safari, Chrome.

Tried updating my Macbook to the latest software.

Eventually even accidentaly bought the product twice because i keep having problems with the installation.

Can someone please help me out?

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

and cancel one of the duplicate plans, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

[Test Screen Name]

If you'd like tips from us please tell us your version of macOS and system configuration. A screen shot of ABOUT THIS MAC should give this info if you'd rather not type it out.