Acrobat interactive PDF keeps crashing

[steveg73545872]

Hello,

All my interactive PDFs crash either when I open them or when I go to type in one of the fields.

Acrobat Pro Version 2022.003.20314

Will there be an update to fix this soon or any tips to would be appreciated.

Thanks

[Thom Parker]

Do these PDFs contain scripts?  

And did they ever work without crashing?

Can you post one?

[steveg73545872]

Hello,

The PDF does not contain scripts. I have used Prepare forms to create the PDF and we have many like this but none work now and all crash Acrobat. Attached is one.

Thanks,

[Thom Parker]

There's nothing wrong with this PDF.  

The only think I'd suggest is installing the latest updates to Acrobat. 

[steveg73545872]

Thank you for the reply.

I realise that all my PDFs including this one are ok as I can use them on other Macs but not sure if its a Mac issue or a Adobe Acrobat issue.

Nothing has changed on my Mac and I have the latest update on Acrobat.

Thanks

[Thom Parker]

The version number in the first post is at least a year old.  

But I suspect that somthing about your Acrobat install is corrupted. Try running the Acrobat cleaner tool and reinstalling.  

[S. S]

Hi @steveg73545872,

Hope you are doing well, and sorry to hear about your experience.

++ to the suggestions by Thom, the version of Acrobat you are using goes way back to 2022.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

-Souvik

[steveg73545872]

Hi @S. S ,

I have run the cleaner, rebooted the computer and attempted to install using the link provided. Now it has failed to install. I have tried through CC and still will not load on my Mac. Please can you urgently advise what next?

Thanks

[S. S]

Thanks @steveg73545872, for the response.

Just trying to understand the situation. There could be two possible reasons for it.

One would be a permissions issue on the current User Account. Please try creating a test account and then running the installer.

You can check the steps here: Change Users & Groups settings on Mac.

The other method could be installing the app through the installer file within the dmg package.

To do so, right-click or "CMD" click on the installer-> Show Package Contents-> Contents-> MacOS-> double-click the file name there.

You can check for the steps here: How can i look into a .DMG file 

Hope this helps.

-Souvik

[steveg73545872]

@S. S Thank you however my Mac has died, so unable to look at this now. Thanks

[S. S]

@steveg73545872 No worries.

Let us know when you get to test.

-Souvik