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I have the same problem. I haven't been able to use Acrobat on my PC for over two months.
Acrobat is an astonishing piece of software which continues to run 3 to 6 instances in the background consuming 12% of the processor's resources after I forced it to quit because it was no longer responding.
Hi @Tariq Ahmad
I don't have any log, it was automatically send (I don't know where) by Acrobat Diagnotics:
My Acrobat version is:
While this specific issue has been solved (probably by updating), many others remain... I would like to thank @Tariq Ahmad for their support with this matter, though.
For anyone else frustrated by Acrobat's About dialog and the impossibility of copying the version number from it, I've written this short code. You can place it in a .js file under the application's JavaScripts folder and it will add a new menu item to the Help menu that will display the current version number in a dialog where you can easily copy it, and it won't close until you tell it to:
app.addMenuItem({ cName: "ShowAppVersionNumber", cUser: "App Version Number", cParent: "Help", nPos: -1,
cExec: "showVersionNumber()", cEnable: "event.rc = (true);"});
function showVersionNumber() {
var v = app.viewerVersion;
app.response("The version number is:", "", v);
}
It looks like this:
Is this really so hard to implement, Adobe?
This script is a good idea, but since on Mac the ‘About Acrobat’ item is not located in the Help menu (which is different), I took the liberty of modifying it slightly to make it more logical for the user.
if (app.platform == "WIN") {var dadMenu = "Help";}
else if (app.platform == "MAC") {var dadMenu = "Apple";}
app.addMenuItem({ cName: "ShowAppVersionNumber", cUser: "App Version Number", cParent: dadMenu, nPos: -1, cExec: "showVersionNumber()", cEnable: "event.rc = (true);"});
function showVersionNumber() {
var v = app.viewerVersion;
app.response("The version number is:", "", v);
}
Acrobat 25.00120937 no longer crashes every five minutes, the fans are no longer blowing at full speed, but I still don't have the tools, which makes it completely useless and means I still can't use it on my PC.
And of course, I lost all my customisations once again (tools, navigation panels, etc.).
I really feel like I'm going round in circles.
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