Skip to main content
F
Frewity
Inspiring
April 9, 2018
Answered

Acrobat is very slow

  • April 9, 2018
  • 5 replies
  • 86432 views

When I start Acrobat it takes a long time to start, sometimes the windows are blank, there s the interminable spinning wheel and them the page opens.

Scrolling takes a long time between pages and quitting sometimes hangs (with spinning wheel).

It appears that Acrobat may be being influenced by internet connections, cloud or whatever but this has been happening for a while and through a few past releases as well.

I like acrobat and have been using it since the year dot, but this behaviour is starting to be a pain.

Am using a MacPro, 8 core 64GB RAM

Haven't tried deleting Acrobat, preferences etc and reinstalling

Look forward to some help and guidance

Ron

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Ron,

    We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

    Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

    Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

    Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

    Reboot the machine and see if this brings any difference.

    If the issue persists, please share the following details:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    5 replies

    M
    Matthew23615131c1eq
    Participant
    August 5, 2024

    agreed, 3 separate computers, 2 versions of windows and 1 version of macOS - acrobat has ALWAYS been slow. The only thing slower? Adobe's ability to fix bloated software.

      A
      Anvar J
      Participant
      February 21, 2024

      Same. I'm using the latest version on the latest Apple M2 chip. Here is a screenshot below. Overall the Adobe Reader still feels sluggish. I was expecting something more fluid, smooth like other apps. I prefer to use the default Preview Mac App unless I stuck with something.

       

      R
      ricda
      Known Participant
      October 7, 2021

      Im experiencing this problem too. as soon as it was updated, it does work anymore. just for ever idleing 

       

      J
      johnv81868088
      Participant
      October 25, 2022

      I'm way late to the game, but I have some good news. If you press Control-F to open search, wait for it to finally load, then press the gears button next to the text field. Turn off Cloud Search by un-checking the option. I just found out about this in another message thread and it works for me.

       

      Adobe is trying way too hard, and their bloat is making me consider alternatives.

      Codybase
      Codybase
      Participant
      January 1, 2023

      Pressed Control+F and only got a very small input window with no gears button.  

      K
      khanj87081960
      Participant
      April 11, 2018

      Why this page is so slow

      F
      FrewityAuthor
      Inspiring
      April 11, 2018

      Hi Khan

      I did on the 9th

      Best Regards

      Ron Frew

      [Personal info removed by Mod: website address] Note: Please do not share the email address, phone number or any personal details on the forum.

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      April 9, 2018

      Hello Ron,

      We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

      Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

      Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

      Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

      Reboot the machine and see if this brings any difference.

      If the issue persists, please share the following details:

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

        F
        FrewityAuthor
        Inspiring
        April 10, 2018

        Hi Anand

        Thankyou very much for your help.

        Both Acrobat and Mac OS are up to date.

        I found 8 other plist files ie "com.adobe.Acrobat.Pro.plist.HsWS7G7", "com.adobe.Acrobat.Pro.plist.uBaczGJ" etc.

        Looks like these could have been hangovers from previous updates?

        Deleted them all, rebooted and Acrobat is once again FAST, thankyou.

        Just checked my wife's iMac and Acrobat is performing as it should.

        Impressed with the quick response to my problem, I take back any dark thoughts I had.

        Have a great week

        Regards

        Ron

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          April 10, 2018

          Hi Ron,

          Great! Good to hear that the issue got fixed and you are back on track. Nice job troubleshooting that.

          Feel free to update this discussion for any further assistance.

          Regards,

          Anand Sri.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices