Acrobat keeps crashing immediately upon opening

Report · Jul 24, 2023

Can anyone help? I have uninstalled and reinstalled multiple times from Creative Cloud, but when I try to open Acrobat on my Mac, it immediately crashes and gives me the following error information:

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: AdobeAcrobat [8078]

Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 21.005.20058 (21.005.20058)

Code Type: X86-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2023-07-24 09:51:02.1795 -0400

OS Version: macOS 13.3.1 (22E772610a)

Report Version: 12

Anonymous UUID: 273342EA-3E74-6EE6-70CF-8D39DACFF957

Sleep/Wake UUID: E36211AB-42D6-4C4E-A42C-4D81F0000D1D

Time Awake Since Boot: 54000 seconds

Time Since Wake: 3161 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

Exception Codes: 0x0000000000000001, 0x0000000000000010

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [8078]

VM Region Info: 0x10 is not in any region. Bytes before following region: 140737487851504

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

shared memory 7ffffff85000-7ffffff86000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 Acrobat 0x110cb315b 0x10efc7000 + 30327131

1 Acrobat 0x110cb3804 0x10efc7000 + 30328836

2 Acrobat 0x110cb39ec 0x10efc7000 + 30329324

3 Acrobat 0x10f993b7b 0x10efc7000 + 10275707

4 Acrobat 0x10f993156 0x10efc7000 + 10273110

5 Acrobat 0x10ff55b96 0x10efc7000 + 16313238

6 Acrobat 0x10f019a8e 0x10efc7000 + 338574

7 Acrobat 0x10f042a72 0x10efc7000 + 506482

8 Acrobat 0x10f2a2a39 0x10efc7000 + 2996793

9 Acrobat 0x10f29bcd5 0x10efc7000 + 2968789

10 Acrobat 0x10f29cd2d 0x10efc7000 + 2972973

11 Acrobat 0x10f85bf92 0x10efc7000 + 8998802

12 Acrobat 0x10f85105c 0x10efc7000 + 8953948

13 Acrobat 0x10efd1ad7 0x10efc7000 + 43735

14 Acrobat 0x10efd105f 0x10efc7000 + 41055

15 Acrobat 0x10efd0a69 0x10efc7000 + 39529

16 CoreFoundation 0x7ff80982b838 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 137

17 CoreFoundation 0x7ff8098c446e ___CFXRegistrationPost_block_invoke + 88

18 CoreFoundation 0x7ff8098c43c3 _CFXRegistrationPost + 536

19 CoreFoundation 0x7ff8097feab7 _CFXNotificationPost + 729

20 Foundation 0x7ff80a669d10 -[NSNotificationCenter postNotificationName:object:userInfo:] + 82

21 AppKit 0x7ff80c8ce4a1 -[NSApplication _postDidFinishNotification] + 305

22 AppKit 0x7ff80c8ce1ef -[NSApplication _sendFinishLaunchingNotification] + 208

23 AppKit 0x7ff80c8cbf12 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541

24 AppKit 0x7ff80c8cbb68 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665

25 Foundation 0x7ff80a694c84 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

26 Foundation 0x7ff80a694af6 _NSAppleEventManagerGenericHandler + 80

27 AE 0x7ff80fc76033 0x7ff80fc67000 + 61491

28 AE 0x7ff80fc7589f 0x7ff80fc67000 + 59551

29 AE 0x7ff80fc6eec4 aeProcessAppleEvent + 419

30 HIToolbox 0x7ff8132accd8 AEProcessAppleEvent + 54

31 AppKit 0x7ff80c8c6aea _DPSNextEvent + 1700

32 AppKit 0x7ff80c8c564a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214

33 AppKit 0x7ff80c8b7cb8 -[NSApplication run] + 586

34 Acrobat 0x10efcfa5d 0x10efc7000 + 35421

35 Acrobat 0x10efce2da RunAcrobat + 652

36 AdobeAcrobat 0x10c175f3f main + 86

37 dyld 0x7ff80940041f start + 1903

Thread 1:

0 libsystem_pthread.dylib 0x7ff809755bb0 start_wqthread + 0

Thread 2:: Dispatch queue: com.apple.root.background-qos

0 libsystem_kernel.dylib 0x7ff80971bfc6 close + 10

1 AppKit 0x7ff80d2c4ed9 -[NSPersistentUIFileManager(CrashData) inspectCrashDataForModification:withHandler:] + 355

2 AppKit 0x7ff80c8cc967 -[NSPersistentUICrashHandler inspectCrashDataWithModification:handler:] + 127

3 AppKit 0x7ff80ca213a2 __82-[NSPersistentUIRestorer tearDownStateRestorationApparatusAndResumeWindowOrdering]_block_invoke + 47

4 AppKit 0x7ff80d4f718c ___NSPersistentUIDispatchQueueAsync_block_invoke + 47

5 libdispatch.dylib 0x7ff8095b7d91 _dispatch_call_block_and_release + 12

6 libdispatch.dylib 0x7ff8095b9033 _dispatch_client_callout + 8

7 libdispatch.dylib 0x7ff8095c90f6 _dispatch_root_queue_drain + 683

8 libdispatch.dylib 0x7ff8095c9768 _dispatch_worker_thread2 + 170

9 libsystem_pthread.dylib 0x7ff809756c0f _pthread_wqthread + 257

10 libsystem_pthread.dylib 0x7ff809755bbf start_wqthread + 15

Thread 3:

0 libsystem_pthread.dylib 0x7ff809755bb0 start_wqthread + 0

Thread 4:

0 libsystem_pthread.dylib 0x7ff809755bb0 start_wqthread + 0

Thread 5:

0 libsystem_kernel.dylib 0x7ff80971e0ee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x7ff80975a758 _pthread_cond_wait + 1242

2 AdobeAGM 0x10ce71a2a 0x10ce65000 + 51754

3 AdobeAGM 0x10ce71963 0x10ce65000 + 51555

4 AdobeAGM 0x10d1c363d 0x10ce65000 + 3532349

5 libsystem_pthread.dylib 0x7ff80975a1d3 _pthread_start + 125

6 libsystem_pthread.dylib 0x7ff809755bd3 thread_start + 15

Thread 6:

0 libsystem_kernel.dylib 0x7ff80971e0ee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x7ff80975a758 _pthread_cond_wait + 1242

2 AdobeAGM 0x10ce71a2a 0x10ce65000 + 51754

3 AdobeAGM 0x10ce71963 0x10ce65000 + 51555

4 AdobeAGM 0x10d1c363d 0x10ce65000 + 3532349

5 libsystem_pthread.dylib 0x7ff80975a1d3 _pthread_start + 125

6 libsystem_pthread.dylib 0x7ff809755bd3 thread_start + 15

Thread 7:

0 libsystem_kernel.dylib 0x7ff80971e0ee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x7ff80975a758 _pthread_cond_wait + 1242

2 AdobeAGM 0x10ce71a2a 0x10ce65000 + 51754

3 AdobeAGM 0x10ce71963 0x10ce65000 + 51555

4 AdobeAGM 0x10d1c363d 0x10ce65000 + 3532349

5 libsystem_pthread.dylib 0x7ff80975a1d3 _pthread_start + 125

6 libsystem_pthread.dylib 0x7ff809755bd3 thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000600000166800 rcx: 0x724c0e2b8fbc0036 rdx: 0x0000000000000000

rdi: 0x0000000000000104 rsi: 0x0000000000000000 rbp: 0x00007ff7b3d88620 rsp: 0x00007ff7b3d88610

r8: 0x0000000000000000 r9: 0x0000000000000001 r10: 0x000060000137c960 r11: 0x000000009b828ffb

r12: 0x0000000000000000 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x0000600000166800

rip: 0x0000000110cb315b rfl: 0x0000000000010206 cr2: 0x0000000000000010

Logical CPU: 1

Error Code: 0x00000004 (no mapping for user data read)

Trap Number: 14

Thread 0 instruction stream:

f1 8a c9 00 48 8b 00 48-3b 45 f8 75 25 be 01 00 ....H..H;E.u%...

00 00 48 83 c4 10 5d e9-20 ff 3a fe 48 8b 05 d2 ..H...]. .:.H...

8a c9 00 48 8b 00 48 3b-45 f8 75 06 48 83 c4 10 ...H..H;E.u.H...

5d c3 e8 58 a6 38 00 90-90 90 90 90 90 90 90 90 ]..X.8..........

90 90 90 90 55 48 89 e5-53 50 48 89 fb 48 8b 05 ....UH..SPH..H..

a1 8a c9 00 48 8b 00 48-89 45 f0 e8 e5 ff 32 fe ....H..H.E....2.

[48]8b 50 10 48 83 c0 08-48 89 d1 48 39 c1 74 25 H.P.H...H..H9.t% <==

48 8b 51 08 48 8b 49 10-48 85 c9 74 0f 48 8b 71 H.Q.H.I.H..t.H.q

50 48 85 f6 75 08 48 8b-71 30 eb 02 31 f6 48 39 PH..u.H.q0..1.H9

de 75 d5 eb 02 31 c9 48-8b 05 57 8a c9 00 48 8b .u...1.H..W...H.

00 48 3b 45 f0 75 0a 48-89 c8 48 83 c4 08 5b 5d .H;E.u.H..H...[]

c3 e8 d9 a5 38 00 90 90-90 90 90 90 90 90 90 90 ....8...........

Binary Images:

0x10c175000 - 0x10c175fff com.adobe.Acrobat.Pro (21.005.20058) <b0e5a575-1f00-3838-8534-139840444702> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

0x10efc7000 - 0x111949fff com.adobe.Acrobat.framework (21.005.20058) <2c8cd907-adb7-33a0-b8b2-3e9f0aab439a> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x10c225000 - 0x10c26dfff libssl.dylib (*) <27921a96-2c30-3812-8661-fafb2fed73c7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libssl.dylib

0x10c50d000 - 0x10c6f2fff libcrypto.dylib (*) <abea33f4-d436-35f7-a668-c69976d0355d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libcrypto.dylib

0x10c78f000 - 0x10c8e9fff com.adobe.ACE (AdobeACE 2.20.02.48678) <ae4d255a-70c9-3bf2-b5c3-b0d530e0a530> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x10ce65000 - 0x10d34dfff com.adobe.AGM (AdobeAGM 4.30.107.1) <cba67682-6538-3b16-93b4-19d441f8fc06> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x10c1de000 - 0x10c1f7fff com.adobe.BIB (AdobeBIB 1.2.03.48678) <f04271ea-bedc-3192-8317-73cdf52ff3fa> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x10d409000 - 0x10d6e4fff com.adobe.CoolType (AdobeCoolType 5.14.05.48678) <275209b0-95cb-3b19-bbd7-2644d51f829a> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x10c902000 - 0x10cb5bfff com.adobe.AIDE (1.5.0) <4137b17b-5eea-3dc5-a4f0-cbec118de2fc> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE

0x10c200000 - 0x10c20cfff com.adobe.AdobeCrashReporter (8.0) <14fb03c2-64b8-34d3-8e76-151fc02f8f55> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x10cb96000 - 0x10cbadfff com.apple.security.csparser (3.0) <26a4d257-e0f8-3d9b-be1c-3346667a17ba> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser

0x7ff8097b9000 - 0x7ff809c55fef com.apple.CoreFoundation (6.9) <315a3f65-0954-3635-96dc-2f65c691d074> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7ff80a660000 - 0x7ff80afe8ff8 com.apple.Foundation (6.9) <b2777f39-79a2-3f29-849d-99acb74e4a12> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7ff80c888000 - 0x7ff80d88fff0 com.apple.AppKit (6.9) <af96f40f-d333-3647-9da4-eddc52df4753> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7ff80fc67000 - 0x7ff80fcd9ff7 com.apple.AE (944) <d2cf8cdf-691a-3c55-9120-e9eaedd9d623> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x7ff81326e000 - 0x7ff813565ffd com.apple.HIToolbox (2.1.1) <a6003e8b-72cc-3d98-b569-26102836c61f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7ff8093fa000 - 0x7ff8094925a7 dyld (*) <f22a1143-9732-3e23-a8b7-cbade6bb8301> /usr/lib/dyld

0x7ff809754000 - 0x7ff80975ffff libsystem_pthread.dylib (*) <86dfa543-95fa-36b4-83c6-bf03d01b2aad> /usr/lib/system/libsystem_pthread.dylib

0x7ff80971a000 - 0x7ff809753ff7 libsystem_kernel.dylib (*) <08606a44-7008-3658-9f00-6c250b80e9c3> /usr/lib/system/libsystem_kernel.dylib

0x7ff8095b6000 - 0x7ff8095fdff3 libdispatch.dylib (*) <c03e068c-2b62-3aed-9358-e0aa79ff7851> /usr/lib/system/libdispatch.dylib

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=815.1M resident=0K(0%) swapped_out_or_unallocated=815.1M(100%)

Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 1

ColorSync 152K 21

CoreGraphics 16K 1

CoreServices 624K 2

Kernel Alloc Once 8K 1

MALLOC 199.2M 30

MALLOC guard page 48K 10

MALLOC_MEDIUM (reserved) 480.0M 4 reserved VM address space (unallocated)

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

STACK GUARD 56.0M 8

Stack 11.6M 8

VM_ALLOCATE 32K 5

__CTF 824 1

__DATA 34.8M 551

__DATA_CONST 36.0M 342

__DATA_DIRTY 1703K 204

__FONT_DATA 2352 1

__INFO_FILTER 8 1

__LINKEDIT 172.7M 12

__OBJC_RO 66.2M 1

__OBJC_RW 2012K 2

__TEXT 642.4M 567

dyld private memory 260K 2

mapped file 58.5M 12

shared memory 768K 15

=========== ======= =======

TOTAL 2.1G 1803

TOTAL, minus reserved VM space 1.3G 1803

-----------

Full Report

-----------

{"app_name":"AdobeAcrobat","timestamp":"2023-07-24 09:51:02.00 -0400","app_version":"21.005.20058","slice_uuid":"b0e5a575-1f00-3838-8534-139840444702","build_version":"21.005.20058","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.3.1 (22E772610a)","roots_installed":0,"name":"AdobeAcrobat","incident_id":"01B08A86-ABC8-4985-A201-E3C04D3584E6"}

{

"uptime" : 54000,

"procRole" : "Foreground",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "iMac18,3",

"coalitionID" : 2644,

"osVersion" : {

"train" : "macOS 13.3.1",

"build" : "22E772610a",

"releaseType" : "User"

},

"captureTime" : "2023-07-24 09:51:02.1795 -0400",

"incident" : "01B08A86-ABC8-4985-A201-E3C04D3584E6",

"pid" : 8078,

"cpuType" : "X86-64",

"roots_installed" : 0,

"bug_type" : "309",

"procLaunch" : "2023-07-24 09:51:01.9446 -0400",

"procStartAbsTime" : 54762441765171,

"procExitAbsTime" : 54762661712110,

"procName" : "AdobeAcrobat",

"procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",

"bundleInfo" : {"CFBundleShortVersionString":"21.005.20058","CFBundleVersion":"21.005.20058","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},

"storeInfo" : {"deviceIdentifierForVendor":"E2405D69-6EB9-5BE5-B255-D160CFCE6FE0","thirdParty":true},

"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.adobe.Acrobat.Pro",

"crashReporterKey" : "273342EA-3E74-6EE6-70CF-8D39DACFF957",

"throttleTimeout" : 2147483647,

"codeSigningID" : "com.adobe.Acrobat.Pro",

"codeSigningTeamID" : "JQ525L2MZD",

"codeSigningFlags" : 570490881,

"codeSigningValidationCategory" : 6,

"codeSigningTrustLevel" : 0,

"wakeTime" : 3161,

"sleepWakeUUID" : "E36211AB-42D6-4C4E-A42C-4D81F0000D1D",

"sip" : "enabled",

"vmRegionInfo" : "0x10 is not in any region. Bytes before following region: 140737487851504\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n shared memory 7ffffff85000-7ffffff86000 [ 4K] r-x\/r-x SM=SHM ",

"exception" : {"codes":"0x0000000000000001, 0x0000000000000010","rawCodes":[1,16],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000010"},

"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":8078},

"vmregioninfo" : "0x10 is not in any region. Bytes before following region: 140737487851504\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n shared memory 7ffffff85000-7ffffff86000 [ 4K] r-x\/r-x SM=SHM ",

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"faultingThread" : 0,

"threads" : [{"triggered":true,"id":319476,"instructionState":{"instructionStream":{"bytes":[241,138,201,0,72,139,0,72,59,69,248,117,37,190,1,0,0,0,72,131,196,16,93,233,32,255,58,254,72,139,5,210,138,201,0,72,139,0,72,59,69,248,117,6,72,131,196,16,93,195,232,88,166,56,0,144,144,144,144,144,144,144,144,144,144,144,144,144,85,72,137,229,83,80,72,137,251,72,139,5,161,138,201,0,72,139,0,72,137,69,240,232,229,255,50,254,72,139,80,16,72,131,192,8,72,137,209,72,57,193,116,37,72,139,81,8,72,139,73,16,72,133,201,116,15,72,139,113,80,72,133,246,117,8,72,139,113,48,235,2,49,246,72,57,222,117,213,235,2,49,201,72,139,5,87,138,201,0,72,139,0,72,59,69,240,117,10,72,137,200,72,131,196,8,91,93,195,232,217,165,56,0,144,144,144,144,144,144,144,144,144,144],"offset":96}},"threadState":{"r13":{"value":1},"rax":{"value":0},"rflags":{"value":66054},"cpu":{"value":1},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":16},"rdx":{"value":0},"r10":{"value":105553136699744},"r9":{"value":1},"r15":{"value":105553117734912},"rbx":{"value":105553117734912},"trap":{"value":14,"description":"(no mapping for user data read)"},"err":{"value":4},"r11":{"value":2609025019},"rip":{"value":4576719195,"matchesCrashFrame":1},"rbp":{"value":140701850961440},"rsp":{"value":140701850961424},"r12":{"value":0},"rcx":{"value":8235973398811639862},"flavor":"x86_THREAD_STATE","rdi":{"value":260}},"queue":"com.apple.main-thread","frames":[{"imageOffset":30327131,"imageIndex":1},{"imageOffset":30328836,"imageIndex":1},{"imageOffset":30329324,"imageIndex":1},{"imageOffset":10275707,"imageIndex":1},{"imageOffset":10273110,"imageIndex":1},{"imageOffset":16313238,"imageIndex":1},{"imageOffset":338574,"imageIndex":1},{"imageOffset":506482,"imageIndex":1},{"imageOffset":2996793,"imageIndex":1},{"imageOffset":2968789,"imageIndex":1},{"imageOffset":2972973,"imageIndex":1},{"imageOffset":8998802,"imageIndex":1},{"imageOffset":8953948,"imageIndex":1},{"imageOffset":43735,"imageIndex":1},{"imageOffset":41055,"imageIndex":1},{"imageOffset":39529,"imageIndex":1},{"imageOffset":469048,"symbol":"__CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__","symbolLocation":137,"imageIndex":11},{"imageOffset":1094766,"symbol":"___CFXRegistrationPost_block_invoke","symbolLocation":88,"imageIndex":11},{"imageOffset":1094595,"symbol":"_CFXRegistrationPost","symbolLocation":536,"imageIndex":11},{"imageOffset":285367,"symbol":"_CFXNotificationPost","symbolLocation":729,"imageIndex":11},{"imageOffset":40208,"symbol":"-[NSNotificationCenter 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Report · Jul 24, 2023

Same for me but on Windows 11 and I've tried all the "solutions" I can find online. This problem seems to have been ongoing since 2017 and only seems to affect Adobe Acrobat Pro. You'd think Adobe would have resolved this by now. They clearly don't want my money because I won't be continuing my subscription.

Report · Jul 24, 2023

Try these settings.

Report · Sep 17, 2024

@mariahweyne this worked. It gave it the extra popup to recognize that I was attempting to sign in on a third (apparently too many) devices. I logged out of one of the devices and signed into the current device (which ironically was the same as the last one). But so far so good! Thank you!

Report · Sep 20, 2024

@JohnGaudy,

Hope you are doing well. Thanks for letting us know that it worked for you.

Please feel free to write back in case you experience any issues. We will be more than happy to help.

Also, please make sure that the app is updated to the latest version (2024.003.20112) for the best experience.

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Adobe Community

Acrobat keeps crashing immediately upon opening

1 Correct answer