Acrobat keeps loading

Question

HI, when I open Adobe Acrobat, whether I open any document or not, after few seconds the screen automatically starts to load something. It keeps loading and nothing else works. I have to close the application through taskmanager.

P.S I have tried uninstalling and reinstalling the app, updated to the latest version and my OS is also updated.

Meenakshi Negi · Answer

Hi Tomal31327564ha8h,

Thank you for reaching out.

As the application freezes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue persists, share the following information:

- Adobe CC logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

- Procmon logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

- Acrobat logs for freeze: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

You may upload the logs file to the Acrobat cloud storage and share the link for further investigation.

Thanks,

Meenakshi

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