Acrobat Licensing Application Blank Screen

Report · Aug 16, 2021

Just purchased a new iMac with M1 chip and executed migration assistant to transfer everything from old Mac to new one. When I try to open a PDF, It displays the "Sign In Required" screen and when I click 'Sign in Now', the window expands to a completely blank rectangle except the title bar naming Acrobat Licensing Application. Any ideas on what to do??

Report · Aug 17, 2021

Found the answer: used the Creative cloud cleaner and then I was able to enter my credentials in theAcrobat Licensing Application window

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Report · Mar 11, 2025

While I've had this happen in the past, it's more of a "glitch" for a small number of people than the entire user base. Unfortunately, the smaller the sample, the harder it is to track down. Especially when forum users never return with more info or to answer questions.

If one has a problem logging on to their account, try using CC Cleaner to remove just the Adobe ID Credentials first before going nuclear with ALL.

If one thinks there was an install problem, one could try the AcroCleaner too:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Report · Mar 17, 2025

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble. I'm following up to see if you've tried the solution shared by our product community expert. If not, please give it a try and let us know if you encounter any issues.

For future reference, you can refer to this article: https://adobe.ly/4bXCxcc

Thanks,

Anand Sri.