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solracae
New Participant
January 4, 2023
Question

Acrobat maintaining lock on document after closing in windows

  • January 4, 2023
  • 2 replies
  • 2205 views

Hello, trying to get some help on a small problem that is irritating. This has been happening for some time across multiple updates of Acrobat Pro on Windows 10. It continues to happen with the newest updated version (22.003.20282.0).  It happens on two different computers both running Windows 10 and updated versions of Acrobat.

 

I will close a document and then go to move the folder and Windows wont let me until I completely close Acrobat. It seems to keep grip on the document and makes Windows think it is still open and in use.

 

Thank you for any ideas on how to solve this.

    2 replies

    M
    MICHAEL290488336r3a
    Participating Frequently
    February 6, 2025

    Is there an update on this?  The issue is still happening.  The only way I can reliably kill the lock is to terminate the Adobe Crash Processor task from Task Manager.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      August 29, 2025

      Hello @MICHAEL290488336r3a

       

      I hope you're doing well, and we apologize for the delayed response and the trouble.

      Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20643, Optional update, Aug 25, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

       

      Let us know if you experience any issues.

      Thanks,

      Anand Sri.

      AkanchhaS8194121
      AkanchhaS8194121
      Brainiac
      January 4, 2023

      Hi @solracae 

       

      Hope you are doing well.

       

      I will close a document and then go to move the folder and Windows wont let me until I completely close Acrobat. It seems to keep grip on the document and makes Windows think it is still open and in use.

       

      There's likely a chance that the document's extension is still open in the background processes. Try these steps and see if it helps

      1- Restart the computer.

      2- Open Task Manager>Processes> select the Acrobat processes and End Task.

      3- Open Acrobat> Open a document, close and check back

       

      Thanks,

      Akanchha

      S
      solracaeAuthor
      New Participant
      January 4, 2023

      Thank you for your repy Akanchha, this problem has been happening for months and persists through restarts and updates. If I simply close Acrobat it then allows me to move the file. I just dont want to have to close the application to be able to move a closed document.

       

       

        S
        solracaeAuthor
        New Participant
        January 4, 2023

        The document extension is still open in a background process is almost certainly the case. Has adobe not had other reports of this happening consistently? Its been happening on two computers in my office.

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