Acrobat maintaining lock on document after closing in windows

Report · Jan 04, 2023

Hello, trying to get some help on a small problem that is irritating. This has been happening for some time across multiple updates of Acrobat Pro on Windows 10. It continues to happen with the newest updated version (22.003.20282.0). It happens on two different computers both running Windows 10 and updated versions of Acrobat.

I will close a document and then go to move the folder and Windows wont let me until I completely close Acrobat. It seems to keep grip on the document and makes Windows think it is still open and in use.

Thank you for any ideas on how to solve this.

Report · Jan 04, 2023

Hi @solracae

Hope you are doing well.

I will close a document and then go to move the folder and Windows wont let me until I completely close Acrobat. It seems to keep grip on the document and makes Windows think it is still open and in use.

There's likely a chance that the document's extension is still open in the background processes. Try these steps and see if it helps

1- Restart the computer.

2- Open Task Manager>Processes> select the Acrobat processes and End Task.

3- Open Acrobat> Open a document, close and check back

Thanks,

Akanchha

Report · Jan 04, 2023

Thank you for your repy Akanchha, this problem has been happening for months and persists through restarts and updates. If I simply close Acrobat it then allows me to move the file. I just dont want to have to close the application to be able to move a closed document.

Report · Jan 04, 2023

The document extension is still open in a background process is almost certainly the case. Has adobe not had other reports of this happening consistently? Its been happening on two computers in my office.

Report · Nov 20, 2024

I've been having the same problem. Has Adobe provided any further guidance on this? It's a very annoying issue.

Report · Jan 06, 2025

Hi,

I hope you're doing well. Apologies for the delayed response and any inconvenience caused.

Are you still encountering the issue? f the PDF is saved both in the cloud and locally, any changes made to the file are saved in both locations. However, if you move the file during this process, you may encounter an error message. Are you experiencing this issue with all PDFs, or is it specific to a particular one? Please ensure that you have the latest version of Acrobat installed on your machine: 24.005.20320 (Planned update: December 10, 2024). To check for updates:

Go to Menu > Help > Check for Updates.
Install any available updates.
Restart both the application and your machine, and then test again.

For more details, you can refer to the release notes here: Adobe Acrobat Release Notes.

We're here to help, just need more info.

Thanks,

Anand Sri.

Report · Jan 11, 2025

Hello -

Yes, this remains an issue. I'm only saving locally. Ihave version
24.005.20320.

I experience it with all PDFs, albeit not consistently. The lock can
sometimes be forcibly released if I reopen the same PDF and close it
again. Similarly, the lock can sometimes be forcibly released if I open a
different PDF and close it. In most if not all cases, the lock is
eventually released after 5-10 min. I know the PDF has a lock on it as I'm
unable to rename the filename of the PDF until the lock is released.

Thanks.

--
Michael Pafumi
President, The Alta Condominium Unit Owner's Association
michael.pafumi@altacondominium.com

Report · Jan 23, 2025

Any update on this? This is also happening when a file is opened with ANY Adobe software (Photoshop, Illustrator, etc..). The lock on the file & folder is not released even after the application is closed! This makes it impossible to move or delete folders after a file has been opened/closed with an Adobe software.

Report · Jan 23, 2025

It's still happening for me.

Report · Feb 06, 2025

Is there an update on this? The issue is still happening. The only way I can reliably kill the lock is to terminate the Adobe Crash Processor task from Task Manager.