Inspiring

Answered

Acrobat No Longer Working in Windows 10

Forum|Forum|2 years ago
February 21, 2023
7 replies
23480 views

I commented in another Adobe Forum yesterday and haven't received one single bit of help and probably won't. The latest 'Acrobat' software in Creative Cloud is absolute junk and it's the only software that doesn't offer an older version - like one that works? I've uninstalled 5 times now, did a completely clean and fresh installation and it STILL won't work! Any PDF I select from Windows 10 File Explorer now, will no longer preview and then freezes file explorer and you have to do a shutdown. When I try to open the program, I have to Run as Administrator to get it to open but then it asks to remove it from it's security sanbox thing and then it opens and works. When I close it, I have to do it all over again but then sometimes still won't open. Won't even open when prompted through Creative Cloud dashboard. I've tried every single thing I can find online and this is simply a corrupt version. I have a new computer and it always ran fine until recently - assuming after an update. But CC doesn't even show which version it is or give any info. It just says 'Acrobat'. No longer Acrobat Pro or DC or whatever. People have reported this issue on here since 2017 so WHY IS THIS STILL NOT FIXED ADOBE??? I've lost 3 days of work to this and as a designer, I NEED to be able to access my pdfs without all of this hassle and it freezing my computer. CAN SOMEONE... ANYONE... PLEASE HELP ME WITH THIS??? It's not corrupt pdf files, or a virus, or a bad install, or a file association issue, or any of the other junk answers I keep seeing online that keep being marked 'Correct Answer' but clearly still not solved. Come on Adobe... SERIOUSLY? This is killing my business right now and getting me behind on work. WHAT DO I NEED TO DO TO GET THIS RESOLVED? Thank You.

This topic has been closed for replies.

Correct answer BubbleHouse

Hello again! So I just got off of the phone with Adobe. They remoted in and it took almost 2 hours but we finally got me up and running again with a 32 bit version. Could be that something changed or was updated in Windows 10 recently and caused the 64 bit version to no longer respond properly.

Here's what got me out of the woods...

When you install Acrobat directly from Adobe Creative Cloud dashboard, it doesn't give you any options and just installs what it installs which was 64 bit Acrobat. Turns out that 32 bit will run on either system though.

They did all of the heavy lifting but it looks like they basically uninstalled the Acrobat 64bit and then ran their AcroCleaner to clean up all of the residual files. That is found here...

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Whether this step is absolutely necessary, I can't say for sure.

But then to access a manual download of the 32 Bit Acrobat, you go here and be sure you're signed into your Adobe account... https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Everything works great now. Acrobat opens right up and PDF files are now previewing again in Win10 File Explorer and the file explorer is no longer freezing and crashing when trying to open a PDF.

I hope this helps someone out there! And if in doubt or still no luck, you can always call them and they'll likely want to remote into your computer. Hopefully their next update of the 64bit version will include a fix but I'll likely just stick with this version for as long as it takes. 🙂

D

default3hbb2s6mz37a

Participant

Windows 11, same problem, one and a half years later! Does Adobe have a death wish?

K

kevin5EFE

Participant

Thanks for the info, I'll try it. I agree, far too many bugs.

C

Christopher34493191wx32

Participant

If you click on menu then scroll down to Disable New Version and it will convert back to the older version. I did this and it worked. Too many bugs in the newer version.

L

Lydi-Marie270483959231

Participant

Your fix has been an absolute god send! It took me days and days to finally stumble across this thread after trying so many failed "apparent fixes" but this was the only fix that has actually worked on my Windows 11 machine. I can now actually open and edit my PDFs again!!! I cannot thank you enough!

M

Mst29458879hvsp

Participant

If Acrobat no longer working in Windows 10 then you need to Windows 11 upgrade from windows 10. The following article may solve your problem.

https://breakingtouch.com/tech/windows-11-upgrade-from-windows-10/

mikemoriendi

Known Participant

The OP already posted a working fix. Also not all computers are compatible for upgrade to Windows 11.

M

Mst29458879hvsp

Participant

If Acrobat no longer working in Windows 10 then you need to Windows 11 upgrade from windows 10. The following article may solve your problem.

https://breakingtouch.com/tech/windows-11-upgrade-from-windows-10/

T

The_Kiwi

Participant

I do not recommend this "fix", the problem also exists on windows 11.

T

Tucarlo

Participant

I am using Windows 11. Worked for me

H

Hollie279331713m8z

Participant

I don't have any assistance or troubleshooting but I'd like to second this post.

I have 100 Acrobat Pro users in my organization and reports of staff who are unable to open any PDFs have been trickling in DAILY. Opening the app directly appears to show 2 instances of Acrobat in the task manager but the app will not open. Trying to open PDFs causes the same issue.

We're forced to use Adobe Acrobat x32 for a specific plugin, but we're unable to use the software at all now. It seems to be after recent January updates.

We've performed recommended reg fixes, changed protected view settings, done ALL recommended troubleshooting and still the only fix is to perform a clean uninstall and re-install which itself takes nearly 30 minutes per instance and even this doesn't permanently solve the issue.

BubbleHouse's frustrating is definitely shared. Can we PLEASE get a fix for this?!

B

BubbleHouseAuthorCorrect answer

Inspiring

Hello again! So I just got off of the phone with Adobe. They remoted in and it took almost 2 hours but we finally got me up and running again with a 32 bit version. Could be that something changed or was updated in Windows 10 recently and caused the 64 bit version to no longer respond properly.

Here's what got me out of the woods...

When you install Acrobat directly from Adobe Creative Cloud dashboard, it doesn't give you any options and just installs what it installs which was 64 bit Acrobat. Turns out that 32 bit will run on either system though.

They did all of the heavy lifting but it looks like they basically uninstalled the Acrobat 64bit and then ran their AcroCleaner to clean up all of the residual files. That is found here...

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Whether this step is absolutely necessary, I can't say for sure.

But then to access a manual download of the 32 Bit Acrobat, you go here and be sure you're signed into your Adobe account... https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Everything works great now. Acrobat opens right up and PDF files are now previewing again in Win10 File Explorer and the file explorer is no longer freezing and crashing when trying to open a PDF.

I hope this helps someone out there! And if in doubt or still no luck, you can always call them and they'll likely want to remote into your computer. Hopefully their next update of the 64bit version will include a fix but I'll likely just stick with this version for as long as it takes. 🙂

ls_rbls

Community Expert

Great!

I am trying to help two other users in a differemt thread who are having similar issues.

I will share this link with your findings over there.

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