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Acrobat not printing color borders in PDF

New Here ,
Nov 16, 2022 Nov 16, 2022

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I have an issue with Adobe Acrobat not printing the top and bottom color borders in my PDF. I have tried "Custom Scale", "Shrink oversized pages", "Fit", and went through every option available in the printing properties and Acrobat still won't print the top and bottom borders in the document. I opened it in Micrsoft Edge and it printed perfectly. I also sent the PDF to various employees and they also had the same experience with Acrobat, no printed borders, but printing from a browser works great. Also exported as an image and it printed great. The document was created in InDesign and exported to PDF. It also prints perfect in InDesign. But this occurs with every single PDF I have that has a top and bottom border, which means all of my company's marketing materials. Help!

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Create PDFs , General troubleshooting , Print and prepress

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Explorer ,
Nov 16, 2022 Nov 16, 2022

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in the print dialog box of Acrobat there is a "Page Setup" button. See if you have the standard letter size. You may need to choose "Borderless Letter" or create one that is 8.5x10.99

 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Thanks, I've tried your suggestions and both still printed without the borders.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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It's printing fine for me here on Acrobat. Most printers won't print all the way to the edge of the paper (borderless).

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New Here ,
Nov 16, 2022 Nov 16, 2022

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My home printer has borderless printing and it still didn't print the blue borders. I even scaled the PDF to 80% and it still didn't print.

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LEGEND ,
Nov 17, 2022 Nov 17, 2022

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Do the border show up (as blue) in the preview when you are about to print (that is, in the print dialog)?

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Yes, it shows in print preview, including the website address and page number in the bottom border.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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I can't find anything in Acrobat that would cause your print issue, out of curiosity, I opened the first page in Illustrator and turned off every object visibility except the two blue rectangles (and expanded the artboard). When I turned off the clipping path for the bottom object, it appeared larger than expected, how did you create the shapes? I'm wondering if this is a postscript issue with your printer? How old is your printer? Have you checked for print driver updates? TSN, does the pdf print correctly for you?

Make a copy of your InDesign file, recreate the shapes using simple rectangles, export to pdf, do you see any difference?

Illustrator layers.png

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