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melissav15699928
melissav15699928
Inspiring
March 15, 2018
Answered

ACROBAT OPENS BUT WILL NOT OPEN FILES

  • March 15, 2018
  • 6 replies
  • 6237 views

ACROBAT RUNNING OS HIGH SIERRA ON A BRAND NEW MacBook Pro. ACROBAT OPENS BUT WILL NOT OPEN FILES AT ALL. HAVE UNINSTALLED AND REINSTALLED. I CAN DOWNLOAD READER AND THAT WORKS, BUT THE PRO VERSION THAT IS PART OF MY SUBSCRIPTION DOES NOT WORK. IT WON'T OPEN ANY KIND OF PDF FILES AT ALL.

This topic has been closed for replies.
Correct answer Test Screen Name

Ah, I have seen this. The file is actually open, but somehow off screen. Ok, go to the Window menu and Choose Tile > Horizontally. This should make the file visible. With a bit of luck this will be remembered for future files too.

6 replies

M
Massa297385467msd
Participant
May 4, 2023

I can not open my files

 

P
Priya5C33
Participant
September 9, 2021

non of my pdf is opening its only displaying saying your file is corrupted so what should i do ?

 

 

 

R
rosanned62111537
Participating Frequently
November 27, 2019

Would this be the same problem on an iPad? We have one or two board members who say they cannot open a pdf attachment. I don't know if they get an error message or not.

X
Xeanohrt
Participant
August 2, 2018

Finally. THanks.

T
Test Screen NameCorrect answer
Legend
March 16, 2018

Ah, I have seen this. The file is actually open, but somehow off screen. Ok, go to the Window menu and Choose Tile > Horizontally. This should make the file visible. With a bit of luck this will be remembered for future files too.

    L
    lyndseyj27657535
    Participant
    April 29, 2018

    Thank you this works! I have never had a problem and then one day my files "disappeared" and I kept trying to uninstall and reinstall and nothing was working.

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    June 1, 2018

    Had the same issue with a coworker - her machine had Acrobat launched but not showing any docs. Window > Tile > Horizontal solved it. We tried a reboot, uninstall/reinstall/go-get-coffee-come-back-and-hope-it's-fixed/everything. Thank you!

    Animator and content creator for Animate CC
    try67
    Community Expert
    try67Community Expert
    Community Expert
    March 15, 2018

    Your Caps-Lock key seems to be stuck. Please press it to release it...

    What exact version of Acrobat do yo uhave? Can you open it on its own? If so, what happens when you try to open a PDF file using it?

    melissav15699928
    melissav15699928Author
    Inspiring
    March 16, 2018

    I have a subscription to Adobe Creative Cloud, so the most recent version of Acrobat Pro DC--continuous release. The program will open, but when you try to open ANY PDF file (either through the menu command, dragging to the dock OR double clicking, NOTHING OPENS. I CAN then open same file with Acrobat READER (which is FREE) I downloaded from the Adobe site.

    Frustrated!

    T
    Test Screen Name
    Legend
    March 16, 2018

    After you try to open, check the Window menu. Is the file listed there?

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