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Acrobat Outlook Extension does not export .jpg/.jpeg files

New Here ,
Apr 05, 2024 Apr 05, 2024

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My organization uses the Acrobat Outlook Extension to convert emails with attachments to .pdf Portolio files.

 

I recently noticed, that any .jpeg or .jpg files contained within the email are no longer available once the conversion is complete. For the time being, this seems to be the only file types affected. This issue does not occur when the images within the file are in .png format.

 

Are there any work arounds or fixes for this issue? I am trying to avoid having my team convert every .jpg image into a compatible file format and re-attach them to the email prior to conversion.

TOPICS
Create PDFs , General troubleshooting , Modern Acrobat , PDF , PDF forms

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Bump? After some research this looks like an issue that's been going on since 2017, has there really been no bug fix in the works? I'm using Windows 10 Enterprise 22H2 Acrobat Standard 2024.002.20687.

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