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Acrobat PDF Printer Will Not Install on a Microsoft Surface Pro 11 with Snapdragon Processor

Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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I have a new MS Surface Pro 11 with a SnapDragon processor and cannot for the life of me get the Acrobat PDF printer to install.

 

During the intial install, the installer says that it can't find a file, ADOBEPDF.DLL, but the file exists in the location that it is looking for it.  I manually selected the file and let the installer continue.  When it is done, Acrobat seems to work just fine, but the printer doesn't get installed.

 

I followed the steps to install the printer manually, but it eventually throws an error message, "Printer driver was not installed.  The system cannot find the file specified."  I tried several of the Adobe PDF Convertors that get listed as well as trying the sixth one in the list but they all give the same error message.

 

This lead me to the patch that Adobe has for the printer not installing, which I ran and it also came up with the dialog about not being able to locate ADOBEPDF.DLL.  I pointed it to the file, but it didn't help and after the patch completed there was still no printer.

 

I suspect this is an incompatibility with the ARM processor, but don't know this for sure.  Any help or insight would be much appreciated.

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Create PDFs , General troubleshooting , Modern Acrobat , PDF

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New Here ,
Jun 23, 2024 Jun 23, 2024

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Same here! I tried repairing the installation and also reinstalling. No joy. SP11.

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Community Beginner ,
Jun 27, 2024 Jun 27, 2024

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Thanks for confirming this. 

 

After speaking further with Microsoft, Adobe will need to update and recompile their drivers for the ARM architecture. Who knows when or if this will happen?

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Same here... seems we jumped the gun too fast getting the MS Surface with Snapdragon ARM... Grrr.... @#$%@$@^

 

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New Here ,
Jul 18, 2024 Jul 18, 2024

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Not sure if you found a way to install the acrobat pdf printer yet, but i too was frustrated after buying a ms sp11 and keyboard yesterday and unable to see the printer nor the adobepdf.inf while setting up my device that i rely heavily on printing, and emailing pdf's from acrobat. After seeing your trials and error i decided to chat with adobe before returning the tablet. The representative sent me a link to uninstall my 64bit acrobat install and another link to install the 32bit app and the printer showed up instantly, and works identical to acrobat on my intel and amd surface laptops

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New Here ,
Jul 18, 2024 Jul 18, 2024

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Thanks for your answer. I returned the Surface Pro. Had other issues with it being ARM. Many vendors have software that is not compatible. I will wait til there are more of those computers in the hands of end users.





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Community Beginner ,
Jul 18, 2024 Jul 18, 2024

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Thanks for sharing this info.

 

It's especially interesting as I thought that Windows 11 and the emulator no longer supported 32-bit apps.  I'm not sure where I got that from but, apparently, that isn't correct.

 

At any rate, 64-bit Acrobat seems to be performing well for me, so I'll stick with it for now and I am simply using the Microsoft print-to-PDF printer that comes with Windows.

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New Here ,
Jul 18, 2024 Jul 18, 2024

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It’s only day one and also had an issue with some accounting software too but luckily that and the adobe issue were resolved so fingers crossed windows 11 on the surface pro 11 continue to work well for us.

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Adobe Employee ,
Jul 18, 2024 Jul 18, 2024

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Hi there,

 

We're delighted to hear that your issue has been resolved. If you need any further assistance in the future, please don't hesitate to let us know.

 

~Amal

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