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Acrobat Pop-Up "Scan Is Complete"

Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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After scanning a document from my desktop scanner I get this pop-up "Please indicate if this scan is complete..." Can I turn this off? Thank you!

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Create PDFs , Scan documents and OCR

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Hi Betty,

 

As you can see from the three options, if there was only one side of one page, then you're done. If there is more than one page, then continue. If you have content on both sides, then continue. If not, then you're done.

 

Only you know the answer to that question.

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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Hi Gary,

Thank you for your answer but I think maybe my question was unclear. I would like the pop-up box to stop popping up. I'm not using the Adobe Scan option. My desktop scanner takes care of front, back and multiple pages so the pop-up is unnecessary. Until this latest update I had never seen it before and it's a bit annoying. 

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Can you tell if the message is coming from your scanner's software or Acrobat? It sounds like it's coming from your scanner's software. If it's your scanner's hardware, check the owner's manual, I do not have a clue. Sorry.

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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1.

Capture_2212081228.pngexpand image

 

2.

Capture_2212081229.pngexpand image

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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@JR Boulay Normally yes, but here the user is saying that they are not using Acrobat but rather the scanner's software. However, to verify, I've asked them to verify the source of the popup.

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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What I do is: I press the scan button on the front of the scanner, a pop up appears that offers me different scanning options, I choose Adobe Acrobat, Acrobat opens, a pop up appears with color options, I choose Auto, the document goes through the scan and all the pages open on the screen. This is when the new "scan complete" window is opening. I haven't changed my scanning process but that last pop-up is new and unnecessary. 

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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Thank you JR! I tried that without luck. 

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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I'm not sure, this is the capture provided by the OP in her first post:

 

Capture_2212090100.pngexpand image

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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That's exactly why I want formal verification from her as to how she's doing the scan.

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