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Martin Dedron
Inspiring
October 19, 2022
Question

Acrobat preview makes Windows Explorer Crash - NOT fixed

  • October 19, 2022
  • 2 replies
  • 1712 views

Good evening,

The explorer preview of a PDF with Adobe Acrobat makes windows explorer freeze.

There is a pop-up: 

I am using a french version on a french OS, translated it would mean "an internal error happened". 

 

So, to sum up as an answer to what I saw in different forums:

  1. This has nothing to see with the file's weight / length / etc.
  2. This is NOT related to any plugin neither in Acrobat nor Explorer.*
  3. "Repairing" the software won't help. 
  4. Uninstalling the software won't help.
  5. uninstalling the software with Revo, making a deep clean, running a cleaner and reinstalling won't help.
  6.  Disabling the "preview protection" in the settings of Acrobat won't help.

 

Please.

Help me, I'm so bored of having this preview problem because as a photographer I keep the preview on all the time and a single click on a PDF file makes it easier to restart the PC than to wait... Apart from that, the software runs perctecly. 

So does explorer.

 

Martin

This topic has been closed for replies.

2 replies

Martin Dedron
Inspiring
December 12, 2022

Months afterwards, the issue is still unchanged.

Why isn't this being taken care of?

Adobe Employee
December 13, 2022

Hi @Martin Dedron 

 

The issue is still being reviewed and worked upon by our development team; we do not have a fixed timeline for this.

 

The fix will be available in the future updates.

 

Thanks for your time and patience on this.

 

Regards

Amal

ls_rbls
Community Expert
Community Expert
December 13, 2022

Thank you for keeping me updated.

I also noticed it did not occur within my old PC environment (a 2016 Asus).

Just on the new 2021 laptop I currently have, whith does not contain any explorer add-ons.


++ Editted reply

 

You don't need to keep "Enable PDF thumbnail previews in Windows Explorer" on all the time.

 

You can disable that Preference.

 

You may, however, need to disable  in Preferences => Security (Enhanced) ==> "Enable Protected Mode at Startup (Preview)

 

AND 

 

 In File Explorer  keep the Preview Pane enabled

 

 

Martin Dedron
Inspiring
October 25, 2022

No one know how to cure that ?

Amal.
Community Manager
Community Manager
October 25, 2022

Hi @Martin Dedron 

 

Hope you are doing well and am sorry for the trouble.

 

This issue is reported to our engineering team and they are working on it.

 

The fix will be available in a future update.

 

Thanks for your time and patience

 

Regards

Amal

Martin Dedron
Inspiring
October 26, 2022

Good morning Amal,

 

Thank you for this information.

Have a nice day,

Martin.