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mbfbsae90
Inspiring
July 31, 2023
Answered

Acrobat printing weird characters

  • July 31, 2023
  • 4 replies
  • 2103 views

I use acrobat to read a PS file so i can print it. It's been fine until the last couple of weeks (an "upgrade"?).

 

Attaching the PS file, and a saved PDF and a PDF that represents what is printning. 

 

1.ps - normally open in acrobat and print...

1.pdf is a "saved" version 1.ps

a.ps is a print to Microsoft print to PDF which is what I see when printed to printer.

 

On another machne with acrobat reader. NO PROBLEM!

 

And wy do I have to send to a "community" to get support. Why do I pay a subscription for? So you can send updates to break my stuff? In this case I don't care about the file but if i had a proprietary file how can i get support for that with releasing to the public? 

 

Where do I attach files On this form?

 

This topic has been closed for replies.
Correct answer mbfbsae90

Finally got support online from Adobe. Thanks Sandeep for your help... Here is what we had to do...

* uninstall Acrobat

* remove the acrobat, distiller, and (i forget the 3rd one) folders under user's software->adobe registry.

* There was also a cleanup tool that he ran.

* When installing it said something about uninstalling an older acrobat reader. We uninstalled that too.

After a reboot, it seemed to fix the problem.

 

4 replies

mbfbsae90
mbfbsae90AuthorCorrect answer
Inspiring
September 20, 2023

Finally got support online from Adobe. Thanks Sandeep for your help... Here is what we had to do...

* uninstall Acrobat

* remove the acrobat, distiller, and (i forget the 3rd one) folders under user's software->adobe registry.

* There was also a cleanup tool that he ran.

* When installing it said something about uninstalling an older acrobat reader. We uninstalled that too.

After a reboot, it seemed to fix the problem.

 

Abambo
Community Expert
Community Expert
September 20, 2023

Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer
mbfbsae90
mbfbsae90Author
Inspiring
August 28, 2023

Hello anyone out there? Still have the problem????


mbfbsae90
mbfbsae90Author
Inspiring
August 4, 2023

No one responding? Adobe support where are you?

 

mbfbsae90
mbfbsae90Author
Inspiring
July 31, 2023

disregard the attach forms, scrolled down and found. 

 

Correction on acrobat reader. it doesn't print the saved PDF (1.pdf) correctly either. I forgot I used ghostscript on that computer.